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Programme Specialist

4 months ago

Reading, United Kingdom Nitrous Group Limited Full time

Summary

This role is responsible for assisting account managers with normal program management functions. The programme specialist acts as a bridge between sales and operations to ensure daily activities are managed in a timely and accurate way to ensure customer satisfaction and mitigate internal conflict. Duties may include processing bulk orders, managing distributions, managing inventory, , generating quotes, providing international shipping expertise, attending customer meetings, attending supply and demand planning meetings. All functions are critical for driving growth, improving root cause/corrective action processes and operational excellence initiatives. A key responsibility will be to assist with global and strategic implementation of methodologies to support the development of a world-class operation. This role will require the individual to help lead and or to facilitate management of the programs initiatives assigned. Assist in monitoring (qualitatively and quantitatively) and reporting on performance of implemented activities.

Duties and Responsibilities

• Act as main interface between Operations and Sales organization to identify and define demand and supply plan for future sales activity.

• Develop detailed forecast plan for input to operations and sales meetings

• Maintain and manage customer product portfolio to ensure accurate customer product and customer data across all business systems.

• Co-ordinate the onboarding of new tools and products to the customer portfolio ensuring all internal policies and procedures are followed and adequate records maintained.

• Act as main point of contact for customer escalations.

• Manage bulk customer orders and tool distributions according to established department policies and procedures.(*)

• Assist with the viability, functionality, and effectiveness of essential tools, specialty tools, equipment, OEM dealer’s distributions and programs, warranty, etc.

• Coordinate and communicate shipping instructions internally and externally.

• Work closely with materials planning team to ensure inventory management and reorder points set at appropriate levels.

• Maintain Backorder status reports and sales tracking against targets.

• Act as main project Interface between other departments (Marketing, warehouse, product management, sales, procurement, distribution, operations, finance

• Recognize and resolves process conflicts when possible, and escalate key issues requiring decisions or approval as they occur.

• Troubleshoot issues with orders, invoices, inventory, suppliers etc.

• Assist in RCI efforts towards the improvement of programs assigned.

• Assist in monitoring customer concerns, implementation of corrective and preventive actions for quality related issues.

• Report project status for the OEM’s and Account Management

• Operate in accordance to the company safety guidelines

Job Qualifications

• Strong supply chain/project management experience required.

• Strong Excel a must

• Knowledge using LN (ERP), Power Point a plus.

• Ability to communicate (orally and in writing) in a professional manner when dealing with employees, suppliers, customers and company contacts.

• 5 years relevant work experience ideally in automotive project management and/or supply chain.

• Strong organizational skills

Key Competencies

• Strong analytical and decision-making skills.

• Strong consultative, communication, and management skills required.

• Proven ability to work effectively with various departments and management – a good all-rounder.

• Ability to direct and handle multiple projects and tasks.

• In-depth knowledge of company's procedures and objectives.

• Excellent organizational and administrative skills.

• Familiarity with basic accounting principles.

• Attention to detail and quality.

• Problem Solving

• Customer Focus

• Functional / Technical Skills

• Process Management

• Understanding of program management, operations, distribution, delivery performance and quality management system

• Understanding of root cause analysis, lean tools, procurement and supply chain management.

• Familiarity with Sarbanes Oxley.

• Exportation to international customers