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IT Support Analyst

4 weeks ago

East Kilbride, United Kingdom Eden Scott Full time

Please note this role requires an immediate starter and you live near East Kilbride Clean driving licence and access to own vehicle Excellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month fixed term contract (potential to convert to perm on completion). Are you a dynamic, hands-on IT professional who thrives in a fast-paced environment and enjoys variety in your day-to-day work? to join our UK Services division, based in East Kilbride , with occasional travel to another central Scotland site. In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects. Key Responsibilities: Provide 1st and 2nd line support across desktop, laptop, server, and printer systems Administer Microsoft 365 and Windows 11 environments Perform patching and support for various business applications Manage IT peripherals and printer systems across multiple UK sites Register and manage change requests and trouble tickets Participate in IT projects focused on system modernisation What You will Bring: Degree in an IT-related discipline Minimum of 2 years year’s in a similar role Strong technical knowledge and analytical skills Familiarity with Microsoft applications and general IT infrastructure Track record of troubleshooting issues Excellent communication and customer facing skills Ability to think outside the box, prioritise effectively, and take ownership of issues Bonus experience: Previous experience working in a manufacturing organisation Additional Info: Hours: 8am – 4pm (with occasional out-of-hours work) Location: East Kilbride (with travel to another central Scotland site) This is a fantastic opportunity to gain broad experience in a supportive and forward-thinking organisation. If you're ready to make an impact and grow your IT career, we would love to hear from you