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Senior IT Technician
4 months ago
As a Senior IT Technician, you will play a crucial role in ensuring the smooth operation of IT services within a well-known Multi Academy Trust based in Birmingham. Your primary responsibility will be to support one of the trust’s secondary schools on-site.
Key aspects of role:
Technical Support:
You’ll provide hands-on technical support for the school’s computer systems and applications. This includes troubleshooting, maintenance, and ensuring all systems are operational and stable.nTraining and Development:
You’ll train and mentor other IT Services Technicians, helping them deliver outstanding services across the trust. Your expertise will contribute to building a robust IT infrastructure.nHelpdesk Management:
Monitor helpdesk calls, update requests, and keep users informed. Collaborate with the IT Manager to ensure timely resolution of service requests.nInfrastructure Maintenance:
Contribute to the maintenance plan for IT infrastructure and systems. Document and audit system changes effectively.nEducation Environment:
Ideally, you’ll have experience working within an education environment. You may also cover for the IT Manager when needed.nMaintenance:
Maintain school/trust IT systems and network technologies (e.g., Active Directory)
Skills and Experience Required:nPrevious experience providing IT support.nTechnical support experience in an education setting.nExcellent customer service skills.nFamiliarity with school computer systems, applications, and software.nKnowledge of IT asset management.nAbility to maintain AV systems and equipment.
Successful candidates will undergo a fully Enhanced DBS check and other relevant employment checks.