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Customer service agent

2 months ago

Warwickshire, United Kingdom Adecco Full time
Customer Service Agent
Benefits & Perks: £2,000 bonus, Hybrid working, Private health care
About Our Client:
Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.
About The Job:
We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.
Key Responsibilities:
Provide outstanding customer service via various communication methods
Handle customer inquiries and ensure timely follow-through
Document customer interactions and tasks accurately
Update customers and associated departments on service/access requests
Assist with reports and spreadsheets, ensuring accurate input
Support new starters with induction and training
Maintain and achieve KPIs, objectives, and customer satisfaction measures
Represent the organisation professionally and act with utmost integrity
Follow all quality assurance and customer service/training guidelines
Be flexible to work occasional overtime during busy periods
Actively engage in continuous improvement and sustainability initiatives
Maintain positive working relationships with multiple functionsRequirements:
Previous customer service experience preferred
Excellent communication and problem-solving skills
Strong attention to detail and ability to multitask
Ability to work well in a team and adapt to changes
Proficiency in using CRM systems and Microsoft Office SuiteIf you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join their team of dedicated customer service professionals
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website