Client Services Director

2 weeks ago

Manchester Area, United Kingdom The Stickman Consultancy Full time

Stickman is a happy, fresh and ambitious company that is on a mission to supercharge pupil numbers and overall growth for schools across the globe. As part of this, we are looking to recruit a highly-organised, driven, passionate and ‘can do’ Client Services Director. Holding serious weight at a senior level in the company, the post holder will sit on the Leadership Team and will bring vision, leadership and strategic expertise. 

 

The ideal candidate will work alongside Emily Richards to support Stickman’s growth and will have overall responsibility for the Client Services department. They will have a demonstrable track record in strategic marketing, project management and leading successful teams and will be able to demonstrate pazazz, confidence and creativity to deliver strategic aims.


Key responsibilities

Part of the Leadership Team, running the Client Services department - taking full responsibility for:


Awesome client liaison

  • To liaise confidently and independently with our clients, advising them on appropriate marketing/admissions strategies (mainly virtual support, plus on-site visits where appropriate)
  • Building strong relationships (friendships) in a way that ‘wows’ clients and creates a reliance on us (ultimately supporting Stickman’s growth) by going above and beyond in thinking about their needs and nurturing them with ‘feel good’ initiatives during and outside of project delivery periods
  • Running in-person and online workshops and coaching and training sessions with confidence, authority and energy (on a 121 and group basis)
  • Masterminding creative and innovative ways to further create an exceptional client experience
  • Being the first point of contact for our clients on project work (where applicable)


Superior management and delivery of client projects

  • To coordinate and execute training, consultancy and research projects across the Client Services department (school marketing & admissions strategies, key messages development, mystery shops and so on), with the support of a research team and project manager
  • To coordinate qualitative and quantitative research, analyse and interpret findings and trends and use these to inform key recommendations 
  • To map out, a few months ahead, of what needs to happen and when and ensuring this happens 
  • To offer ‘big picture’ thoughts/perspective to our clients 
  • To deliver dynamic presentations - to deliver confident, dynamic, creative, energy-filled presentations to clients in a way that inspires them 
  • To think innovatively when approaching client projects, drawing upon inspiration from wider big brand examples from the broader marketing world where appropriate 
  • To adopt a detail-oriented approach - proofreading client work to ensure it’s 100% ‘client ready’ 


Leading the Client Services team

  • To coordinate client projects and ensure the team (mix of employees and freelancers), as a whole, are providing an exceptional client experience and meeting departmental goals
  • To lead with an authoritative, positive and fun approach 


Reaching and reporting on departmental goals, including financial targets  

  • Minimum of £10k revenue from client growth (upsells) per Quarter (Stickman’s Financial Year runs 1 July - 30 June)
  • 80% of time to be chargeable


Owning departmental processes & systems

  • To follow company processes client servicing processes and to apply an agile and proactive approach in questioning and refining these continually (always considering ‘how might we do this even better?’)


Additionally: 

  • Supporting the overall direction of Stickman - alongside the Founder, scoping out and driving growth
  • Supporting the sales & marketing team - providing ‘proof points’ (testimonials, case studies, best practice examples), speaking slots at industry events, contributing a weekly story to social media and so on


***

Qualifications and experience

  • Min. 5-10 years marketing consultancy, leadership and project management experience, ideally within a mix of commercial and education environments. Knowledge of the independent school sector would be a bonus
  • Will have a recognised qualification in marketing, PR, digital or affiliated discipline


The package

Competitive, full time (Mon-Friday 9.00am-5.30pm), term-time plus 18 days to be worked during the school holidays. 


The role is home-based with monthly visits (minimum) to Stickman Towers in Cheshire, UK (postcode WA15 9LP) plus client visits or other business requirements as and when required.


Perks

We offer a number of staff benefits including:

  • Flexible working - hybrid of remote and office-based
  • Invigorating work - broad range of projects and schools
  • Fun, supportive team 
  • Most of the schools holidays off
  • Birthdays off
  • Pension scheme
  • Travel opportunities 
  • Training and professional development
  • Prosecco appraisals 


Timings

We have a number of projects June/July 2024 onwards where support is needed. 


In the first instance, please register your interest by 10th May 2024 by sending the following 4 items to Stickman’s Founder & Director - Emily Richards at :

  1. A video (3 minutes max.) - talking to camera, introducing yourself and outlining why you think you would be suitable for the role. Nb. A smart phone video is more than adequate. 
  2. Confirmation of current salary and working hours
  3. Your CV or LinkedIn profile
  4. Examples of your work - written (e.g. marketing strategy/plan) and creative

Nb. 

  • Applications will not be considered if the above items are not included
  • We will be looking at applications as they come in, so responding sooner rather than later may give you an advantage


If successful, you will then be contacted to attend a virtual interview initially.

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