Deputy Manager Helpline Services

2 months ago


Erdington, United Kingdom Highbridge Resourcing Full time
Role: Deputy Manager – Helpline Services / Mental Health
Salary: £28,497 per annum
33 days annual leave
Working shifts – no sleep in duty
Based in Erdington, Birmingham
Full-time, Permanent
The job role
Working as a Deputy Manager for a Helpline Service that supports adults (18 years plus) with mental health. The large charitable organization is based in the West Midlands, with this role being based in Erdington. The Helpline service provides mental health support to people within Birmingham over 18 years. They provide advice, guidance and information over various methods including phone, email and webchat to families, individuals and carers.
The support is available all year round from (Apply online only) every day. Therefore shift work is required along with rotational weekend working.
The job purpose
The Deputy Manager will offer support to staff, providing direction to ensure a safe, effective service is provided. You will line manage staff and volunteers to ensure that information received is treated confidentially and recorded accurately on the data recording system. As a service, all support is provided via phone, email or webchat.
You will be responsible for the rota, ensuring adequate staffing and a management presence.
You will promote a positive focus on mental health with an emphasis on the recovery model.
You will provide supervision, appraisal and induction to staff
As the role involves working with data input and computers, you will use a range of IT applications to enable accurate recording of information
Part of your role will be monitoring calls for quality purposes and service improvement
You will identify and manage risk ensuring that risk assessments are reviewed and updated.
You will participate in the oncall rota and deputize for the manager in their absence.
Skills and knowledge required
* You must be able to demonstrate that you have a minimum 12 months experience working in Health and Social care
* 12 months (min) experience in a supervisory role within social care
* Experience of using monitoring / data base systems
* Experience of safeguarding concerns and how to raise them
* Proven experience and knowledge of GDPR principles
* Experience of working in mental health and challenging situations and experience of referral routes within mental health
* Experience of monitoring reports to meet KPI's

  • Erdington, United Kingdom CV-Library Full time

    Role: Deputy Manager – Helpline Services / Mental Health Salary: £28,497 per annum 33 days annual leave Working shifts – no sleep in duty Based in Erdington, Birmingham Full-time, Permanent The job role Working as a Deputy Manager for a Helpline Service that supports adults (18 years plus) with mental health. The large charitable...


  • Erdington, Birmingham, United Kingdom Highbridge Resourcing Full time

    About the RoleThis is a challenging and rewarding opportunity to work as a Deputy Manager for a Helpline Service supporting adults with mental health issues.Job PurposeThe Deputy Manager will offer support to staff, providing direction to ensure a safe, effective service is provided. This will involve line managing staff and volunteers, ensuring that...


  • Erdington, West Midlands, United Kingdom Highbridge Resourcing Full time €28,497

    Role: Deputy Manager – Helpline Services / Mental Health Salary: £28,497 per annum 33 days annual leave Working shifts – no sleep in duty Based in Erdington, Birmingham Full-time, Permanent The job role Working as a Deputy Manager for a Helpline Service that supports adults (18 years plus) with mental health. The large charitable organization is...


  • Erdington, Birmingham, United Kingdom Highbridge Resourcing Full time

    Job Title: Deputy Manager for Mental Health HelplineJob Summary: We are seeking a highly skilled and experienced Deputy Manager to join our team in providing mental health support to adults.Key Responsibilities:* Provide support to staff and volunteers to ensure a safe and effective service is provided* Line manage staff and volunteers to ensure...


  • Erdington, West Midlands, United Kingdom Highbridge Resourcing Full time €28,497

    Role: Deputy Manager - Helpline Services / Mental Health Salary: £28,497 per annum 33 days annual leave Working shifts - no sleep in duty Based in Erdington, Birmingham Full-time, Permanent The job role Working as a Deputy Manager for a Helpline Service that supports adults (18 years plus) with mental health. The large charitable organization is...

  • Deputy Manager

    2 months ago


    Erdington, United Kingdom CV-Library Full time

    Job Purpose The role of the Deputy Manager (DM) is to support the Registered Manager in undertaking the operation and day-to-day running of a registered children's home; to ensure that the children and young people placed at the home are safe and receive a high standard of care; that the home complies with regulatory and legal requirements and...

  • Deputy Manager

    2 months ago


    Erdington, United Kingdom CV-Library Full time

    Overview: We are currently seeking a Deputy Manager to join an established CHILDRENS home based in Erdington that supports young people with social, emotional and behavioural needs. The ideal candidate will have experience in supervising within a residnential home and providing support to young people in a residential setting. As a Deputy Manager, you will...

  • Deputy Manager

    2 months ago


    Erdington, United Kingdom CV-Library Full time

    Overview: We are currently seeking a Deputy Manager to join an established childrens' home based in Erdington, Birmingham. The residential home supports three young people who have SEMH. The ideal candidate will have experience in supervising and providing support to young people in a residential setting. As a Deputy Manager, you will play a key role in...

  • Deputy Manager

    2 months ago


    Erdington, United Kingdom Corus Consultancy Full time

    Job PurposeThe role of the Deputy Manager (DM) is to support the Registered Manager in undertaking the operationand day-to-day running of a registered children's home; to ensure that the children and young peopleplaced at the home are safe and receive a high standard of care; that the home complies with regulatoryand legal requirements and standards (e.g....


  • Erdington, Birmingham, United Kingdom Corus Consultancy Full time

    Job Title: Deputy Manager PositionJob Summary: We are seeking a highly skilled and experienced Deputy Manager to join our team at Corus Consultancy. The successful candidate will be responsible for providing leadership and management to our residential care team, ensuring the highest standards of care and support for our children and young people.Key...


  • Erdington, Birmingham, United Kingdom Highbridge Resourcing Full time

    Job Title: Deputy ManagerJob Type: Full-timeLocation: Erdington, BirminghamAbout the Role:We are seeking a highly skilled and experienced Deputy Manager to join our team at an established children's home in Erdington, Birmingham. The successful candidate will have a proven track record of supervising and supporting young people in a residential setting.Key...


  • Erdington, Birmingham, United Kingdom Highbridge Resourcing Full time

    Job Title: Deputy ManagerJob Type: Full-timeLocation: Erdington, BirminghamAbout the Role:We are seeking a highly skilled and experienced Deputy Manager to join our team at an established children's home in Erdington, Birmingham. The successful candidate will have a proven track record of supervising and supporting young people in a residential setting.Key...

  • Deputy Manager

    2 months ago


    Erdington, West Midlands, United Kingdom Corus Consultancy Full time

    Job Purpose The role of the Deputy Manager (DM) is to support the Registered Manager in undertaking the operation and day-to-day running of a registered children's home; to ensure that the children and young people placed at the home are safe and receive a high standard of care; that the home complies with regulatory and legal requirements and standards...

  • Deputy Manager

    4 weeks ago


    Erdington, West Midlands, United Kingdom Highbridge Resourcing Full time

    Overview: We are currently seeking a Deputy Manager to join an established CHILDRENS home based in Erdington that supports young people with social, emotional and behavioural needs. The ideal candidate will have experience in supervising within a residnential home and providing support to young people in a residential setting. As a Deputy Manager, you will...


  • Erdington, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly skilled and motivated Deputy Store Manager to join our team at Lidl. As a Deputy Store Manager, you will play a key role in ensuring the smooth operation of our store, leading by example and inspiring your colleagues to deliver exceptional customer service.Key ResponsibilitiesManage the store in the absence of the Store...

  • Senior Care Manager

    4 weeks ago


    Erdington, United Kingdom Corus Consultancy Full time

    Job PurposeThe role of the Deputy Manager is to support the Registered Manager in overseeing the daily operations of a registered children's home. This includes ensuring the safety and well-being of the children and young people placed at the home, as well as maintaining compliance with regulatory and legal requirements.The Deputy Manager will assume...


  • Erdington, United Kingdom CV-Library Full time

    Highbridge Resourcing are acting on behalf of their client to recruit a Residential Home manager for an established children's home, based in Erdington. The role is full time, permanent for 37.5 hours a week. The role will also suit a deputy manager that has been working in a residential home for children and who is looking for a 'Step-up' to...


  • Erdington, United Kingdom Highbridge Resourcing Full time

    Highbridge Resourcing are acting on behalf of their client to recruit a Residential Home manager for an established children's home, based in Erdington. The role is full time, permanent for 37.5 hours a week.The role will also suit a deputy manager that has been working in a residential home for children and who is looking for a 'Step-up' to challenge them...

  • Deputy Night Manager

    2 months ago


    Erdington, West Midlands, United Kingdom Corus Consultancy Full time

    The Deputy Manager will also be expected to assume temporary responsibility for the home, under the supervision of the Service Manager/Directors, when the Registered Manager is absent due to leave (e.g. illness, annual leave). works within the overall framework of Company policies, procedures, and principles; and seeks additional and appropriate supervision...


  • Erdington, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor, Erdington** **Hours per week: 16hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...