We have other current jobs related to this field that you can find below
-
Community Delivery Manager
2 months ago
Carlisle, United Kingdom Evri Remote Work Freelance Full timeWe are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our...
-
Community Delivery Manager
4 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full timeWe are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our...
-
Community Delivery Manager
4 months ago
Carlisle, United Kingdom Evri Full timeWe have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.The purpose of this role is to ensure that the customer and clients are the primary...
-
Community Delivery Manager
4 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full time €30,000We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024. We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver...
-
Community Delivery Manager FTC
4 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full time €30,000We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024. We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business.
-
Network Delivery Manager
3 weeks ago
Carlisle, Cumbria, United Kingdom United Utilities Full timeJob PurposeYou will lead a performance focused team to ensure the planning, investment, operation and maintenance of all assets within the Merseyside hub area. Ensuring that we deliver on our key operational performance metrics and outcome delivery incentives including: supply interruptions, mains repairs, taste, smell and appearance, leakage and low...
-
Community Engagement Manager FTC
2 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full time £30,000Position Overview: We are seeking a Community Delivery Manager to become a part of our dynamic team on a Fixed Term Contract. This role presents an exciting opportunity for a Community Delivery Manager to contribute to our developing organization. We are committed to attracting exceptional talent to enhance our expanding operations. Key Responsibilities: ...
-
Community Operations Manager FTC
2 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full time £30,000Position Overview: We are seeking a dedicated Community Delivery Manager to become a part of our dynamic team on a Fixed Term Contract. This role presents a unique opportunity for a Community Delivery Manager to contribute to our expanding organization. We are committed to fostering a collaborative environment and are eager to welcome talented individuals...
-
Community Services Manager FTC
2 weeks ago
Carlisle, Cumbria, United Kingdom Evri Full time £30,000Position Overview: We are seeking a dedicated Community Delivery Manager to become a part of our dynamic team on a Fixed Term Contract. About the Role: This role presents an exciting opportunity for a Community Delivery Manager to contribute to our developing organization. We are committed to fostering a collaborative environment and are eager to welcome...
-
Delivery Manager
2 months ago
Carlisle, United Kingdom Innovate Recruitment Ltd Full timeWe are working with a rapidly growing renewable energy company looking to add a Delivery Manager to their dynamic team.Key Skills and Experience: * Extensive experience (3-5 years) with advanced maintenance management systems, particularly those similar to Microsoft Dynamics 365. Experience with Dynamics 365 Field Service is a plus. * Proven track record in...
-
Residential Care Manager
1 week ago
Carlisle, Cumbria, United Kingdom Polaris Community Full timeAbout Polaris Community Polaris Community is a dedicated provider of therapeutic residential care and education for boys aged 6-18. Our mission is to empower young people by improving their resilience, self-esteem, and abilities, enabling them to thrive in life. Position: Residential Deputy Manager We are seeking an experienced and compassionate...
-
Delivery Lead
3 months ago
Carlisle, United Kingdom The Cumberland Full time**The Vacancy** Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for...
-
Delivery Lead
3 months ago
Carlisle, United Kingdom Cumberland Building Society Full timeWorking at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral...
-
Delivery Professional
1 week ago
Carlisle, Cumbria, United Kingdom Driver Express Full timeDriver Express is a leading platform connecting skilled drivers with reputable logistics companies. We strive to simplify the job search process for delivery professionals and ensure a positive work experience. About the Role We are currently seeking dedicated and reliable individuals to fill the role of Delivery Driver. As a Delivery Driver, you will be...
-
Delivery Driver
3 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer service with a fantastic attitude. If you've got the...
-
Delivery Driver
2 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer service with a fantastic attitude. If you've got the...
-
Delivery Driver
3 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer service with a fantastic attitude. If you've got the...
-
Delivery Driver
3 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer service with a fantastic attitude. If you've got the...
-
Delivery Driver
3 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer service with a fantastic attitude. If you've got the...
-
Delivery Driver
3 months ago
Carlisle, United Kingdom DOMINO'S PIZZA Full time**Want to earn some extra money as a Delivery Driver?** **1 Full time and 2 Part time positions available.** **Do you have your own car?** **Are you available to work Evenings and Weekends?** We are looking for enthusiastic Delivery Drivers who are not only passionate about delivering our delicious hot pizza's and more, but delivering great customer...
![Evri](https://media.trabajo.org/img/noimg.jpg)
Community Delivery Manager
2 months ago
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over past years, it's time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.
Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.
We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.
Could that person be you?
You will be accountable for:
- Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
- Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
- Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
- Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
- Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
- Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
- Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
- Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
- Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
- Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
To be successful in this role you will require the following…
Qualifications:
- Current UK Driving licence
Knowledge & Experience:
- Previous experience of coaching, supporting and motivating colleagues
- Problem solving and planning effective contingencies and solutions
Technical & People Skills:
- Customer Focused approach
- Competent negotiation skills
- Ability to adapt to different styles and behaviours
What can we offer you?
We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.
This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day
ADZN1_UKTJ