Business Centre Manager BCM

3 weeks ago

Royal Tunbridge Wells, United Kingdom Inigo Business Centres Limited Full time
Located in Pantiles Chambers, Tunbridge WellsCompetitive BenefitsDo you have what it takes to be a Centre Manager: No day is ever the same, the role is extremely varied.

Main purpose of the role:

To provide overall management of the business Centre or Centres.The BCM is responsible for ensuring customer service excellence is always provided and creating a dynamic working environment that will attract new business and retain the existing clients.To support the company mission through day -to-day

activities.The company mission is tobe renowned as the first choice for flexible serviced office space, business support and meeting

facilities.Personal Profile:

Outgoing,enthusiastic,honest,and confident individual who possess the following attributes;Strong sales ability,with a proven track record of successPassionate about customer service constantly striving to improve performanceAbility to upsell and cross sell where possibleExcellent communication skills, both written & verbalDemonstrates customer led thinking increating a dynamic working environmentVery strong negotiator,with aproven track record of successExcellent leader with experience in coaching and mentoringConfidence to interact with a range of clients and colleagues up to board levelCreative approach to problem solving,often thinking outside the

boxProactive approach to the working environment with flexibility to adapt to changing

demandsProfessional attitude and

appearanceExtremely well organisedFully competent in the use of MS Office with experience of CRM and billing software packagesKey Responsibilities

Account management of the clients the Centre to establish strong and beneficial

relationshipsResponsibility for driving the sales at the center by exhausting all business opportunities for office space,virtual offices,co-working and meetingroomsConduct centre tours for prospect clients.To promote the business center and

the Company

locallythrough business networking and generating business referrals.Network with clients to build strong relationships and generate

referralsManage the day today needs of existing clients ensuring delivery of exceptional high customer serviceResponsible for ther enewal and development/expansion of all clients within the centerI

ncreasing the revenue opportunities through strong product sales and renewal

negotiationsDrive and maximize service revenue through upselling and selling variable services to

clientsR

esponsible for the monthly billing and client invoicing processResponsible for the debt management and working alongside the Finance Team to recover all outstanding monies from clients in a timely mannerMonitor, record, analyse and report on activities relatingt ooccupancy, debt, and renewals with effective and efficient use of the CRMDeal with customer complaints to a satisfactory resolutionLine manage and develop the Customer Service Assistant for the CentreEnsure Centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPREnsure the Centre complies with company standards on visual inspections,renewal performance, service revenue performance, debt management and business

administrationManage the suppliers to the business Centre and tender/renew contracts where

necessaryProvide facilities management for the business Centre.

KeyCompetencies:

Competency

Key ActionProactive

Abilityto anticipateclient

requirementsInitiativea

cts,initiates customer

serviceEnergy

Maintains high productivity/activity levelCustomer Service Orientationtakes steps to ensure customer satisfactionAble to manage responds to inquiries in a timely manner.difficult situationsTeamwork/Collaborations

upports team goals,cooperatesand

demonstratespositive attitude toward

othersTeam

Managementd emonstrates ability to manage a

teamPlanning/Organizings

ets prioritiesEstablishes objectives/milestonesschedules activities effectively.Formal Presentation/Communicationt hinks on their feet, professionally presentedWork Standardssets high performance standards for self and the organisation, performance demonstrates value for quality,completes and submits timely and accurate

reportsMotivational

Fit

Has a positive up beat attitude toward workReliableProfessional mannerFlexible and calm under

pressure

Key WordsOffice ManagementService OfficeCo WorkingSalesNetwork

TPBN1_UKTJ

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