Performance Lead

4 weeks ago

London Area, United Kingdom Lorien Full time

Performance Lead

We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.

Inside IR35

Hybrid- occasional travel to Redhill office

Responsibilities:


  • Be the custodian of the performance and planning data set to support management of all client’s specific business metrics and KPI s – this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual)
  • Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
  • Work with leadership team to help identify under performance and plans to remediate
  • Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
  • Monitor performance against legal, regulatory and sector requirements
  • Work with the Technology team to future proof the required IT infrastructure for performance management
  • Develop a blueprint which could be rolled out and applied for other areas of the business
  • Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)

Experience

  • Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
  • Understanding of all MS Products (including Power BI) essential
  • Ability to lead cross functional teamwork in and across teams and organisations.
  • Experience of initiating and delivering positive business change.
  • Insurance/ Financial sector experience.

If this role is of interest to you or you would like to learn more, please apply now

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