ServiceNow Architect

Role: ServiceNow Architect Location: Remote in EuropeType: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA , CAD , and one or more CIS (e.g., CIS ITSM , CIS ITOM , CIS CSM ); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator , Platform App Builder , or an Integration/System Architect track) is a plus. Experience with SPM , App Engine/Custom Apps , SecOps/IRM , and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF , automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ