Interim Head of Repairs
4 weeks ago
The role is an interim contract, initially for 3 to 6 months with view for further extension thereafter. The day rate is £418.46 per day Umbrella.
Key duties:
Support the review of a new repairs organisational structure and operating model
Provide effective leadership to the Repairs Service with a headcount of c. 30 staff. To ensure that the procurement, quality and performance of contractors is at the highest standard for residents
Engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live
Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first-time repairs
Drive down the costs and increase satisfaction in the services provided
Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residentsEssential criteria:
Proven experience of leading a property-based customer facing service, with a track record of motivating and leading teams to achieve the best through a strong performance management culture.
Managing joint partnering with contractors in a way that meets commercial considerations and safeguards high levels of customer satisfaction
Able to develop and manage budgets to bring commercial knowledge and awareness to the role to improve costs and bring about real value for money savings
Able to evidence experience of managing a service that is highly regarded by its customers and stakeholders
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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