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Are you independently-minded with a passion for luxury experiential travel? We are looking for a dynamic and intelligent Travel Designer - Europe to join our fast-paced and fast-growing tailor-made travel team, based in the Cotswolds. We deal with many High Net Worth clients / celebrities and are therefore deadly serious about what we do - but we try and have fun doing it and there is a terrific team spirit across the business.
ROLES & RESPONSIBILITIES For this specific role, we are looking for candidates with extensive experience of selling FITs into Europe and in particular Italy, Spain, France, Croatia & Greece. Knowledge of Northern & Central Europe would also be an asset.
We seek an experienced individual who would typically consider themself to be ‘travel designer’ as opposed to a ‘sales consultant’. All of our team instinctively know how to turn an ordinary holiday into an extraordinary holiday and most importantly, every designer is responsible for the products they select, with the creative freedom to design itineraries and introduce new hotels and journeys to the company and its clients. Apart from making the job far more interesting than simply selling ‘off the shelf’ products, we offer enormous scope for individual growth within the industry from a career perspective. As well as enjoying excellent relationships with clients, the successful candidate will also need to develop and progress strong relationships with the company’s suppliers from DMCs to hotels, representation companies, trade associations and leading travel agents. From time to time, you may also be required to brief PR companies and travel journalists / editors.
The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to be able to listen to, empathise with, and correctly interpret each client's individual brief. We believe that 2 cutting edge product knowledge is at the heart of an effective sales process, and therefore we invest time and money into travel & familiarization trips.
The successful candidate will likely have good experience of tailoring and selling upmarket travel products and they must be able to demonstrate success at meeting and exceeding sales targets.
They must also demonstrate a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these can vary across the different source markets would also be helpful.
They will be passionate about product development and strive to deliver impeccable client service and exceed client expectations.
In addition, they will be financially and numerically competent with proven ability to correctly cost travel products in order that they meet or exceed Gross Profit targets.
An ability to write good copy in clear, expressive English is essential.
PREFERRED SKILLS
o A passion for experiential travel and a deep-rooted desire to sell luxury holidays.
o Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns / luxury magazines.
o Excellent writing skills and understanding of grammar.
o Excellent sales skills, demonstrating a mature, empathetic sales approach and an ability to lead the sale.
o Proven track record in selling product / managing logistics and demonstrating achievement of targets.
o Good creative eye for photography.
o Experience of travel to a variety of destinations.
o Good numeracy skills and commercial flair.
o Ability to communicate effectively from both a written and oral standpoint.
o Proactive, creative character with high degree of initiative and resourcefulness.
o Luxury brand experience is an advantage, though not essential.
o Entrepreneurial ‘can do’ attitude.
o Deep rooted and visceral customer service ethic.
o Excellent interpersonal skills and team player.
o Good working knowledge of a GDS (ideally Galileo).
We are seeking a highly motivated individual to deliver this brief. They must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business.
We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates.
The role is full time and is based in the thriving Georgian Spa town of Cheltenham. Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday & Friday but the role could be more flexible for the right person.
