Head of Customer Success

1 week ago


London Area, United Kingdom Covent Garden Recruitment Ltd Full time

Job Reference: SM 26136

Job Title: Head of Customer Success

Job Type: Permanent

Location: West London

Salary: £65,000 per annum


Our client a leading Global Software Company has an exciting vacancy for a Head of Customer Success and training to lead their close knit sales and support team in West London.

The successful applicant will be guiding this dynamic team, providing leadership and support as well as Saas client strategy and team training plans on products and services for both London and overseas offices.

Office based, with international travel to company offices, clients and exhibitions. This is an excellent opportunity to take on a pivotal role within a fast growing international software company.


Your responsibilities will include:


  • Manage the existing Customer Success team, providing guidance and mentoring
  • Maintaining indepth knowledge of products by keeping up to date and providing guidance and advice on the products and services
  • Demonstrating products and providing online and in person training for clients
  • Updating Training manuals and videos as well as leading webinars
  • Proactively reach out to customers to ensure their needs are being met
  • Fully document customer interactions and issue resolutions
  • Provide regular feedback to the management team on recurring issues
  • Participate in training sessions and update the sales and support team
  • Suggest improvements to processes and tools to enhance the efficiency
  • Developing new prospect gathering programmes,
  • Helping to implement the digital marketing programme and developing PR for
  • products and the company.
  • Represent company at client visits, exhibitions and conferences worldwide.


About you:


In order to succeed in this role, you should have a customer-focused approach and have knowledge and experience working within customer success in the Sass industry. You will not only believe in providing clients with the highest level of customer service, but also be able to mentor and lead a team that will share your vision and implement company strategy, in order to work efficiently and effectively.


Requirements:


  • Native level Fluency in English, both written and spoken
  • Desirable: French, Spanish, Dutch, Italian, German or Portuguese language skills
  • 7-10 Years Experience in Customer Service leadership
  • Experience working in the Saas industry
  • Proactive and problem solving mindset.
  • Excellent interpersonal and leadership skills
  • Knowledge of CRM and customer service tools
  • Patient and adaptable
  • Solid computer skills


To apply, please send your CV in English and in Word format to Samantha.

Languagematters is acting as an employment agency in relation to this vacancy.



  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...


  • London Area, United Kingdom Covent Garden Recruitment Ltd Full time

    Job Reference: SM 26136Job Title: Head of Customer SuccessJob Type: PermanentLocation: West LondonSalary: £65,000 per annumOur client a leading Global Software Company has an exciting vacancy for a Head of Customer Success and training to lead their close knit sales and support team in West London.The successful applicant will be guiding this dynamic team,...


  • London Area, United Kingdom Covent Garden Recruitment Ltd Full time

    Job Reference: SM 26136Job Title: Head of Customer SuccessJob Type: PermanentLocation: West LondonSalary: £65,000 per annumOur client a leading Global Software Company has an exciting vacancy for a Head of Customer Success and training to lead their close knit sales and support team in West London.The successful applicant will be guiding this dynamic team,...


  • London Area, United Kingdom Ecomtent Full time

    Company DescriptionEcomtent is a VC based AI start-up, on a mission to help Sellers and Retailers optimize for the future of AI power search.Ideal Candidate profileThe ideal candidate will be a few years out of university, looking for their first or second job, and ready to join a demanding but exhilarating rocketship. They will be a people person, looking...


  • London Area, United Kingdom Bitpace Full time

    Reporting into the CRO, the Head of Customer Success will lead and manage the customer success team, ensuring our clients achieve their desired outcomes while using our crypto payment solutions. This role involves developing strategies to increase customer satisfaction, retention, and growth. The ideal candidate is a proactive leader with deep knowledge of...