IT Service Desk Analyst

4 weeks ago

Caerphilly, United Kingdom phs Group Full time
About The Role
IT Service Desk Experts - were looking for you

IT Service Desk Analyst
CaerphillyHead Office
£23,795 and excellent benefits
Great hours Monday to Friday, no evening or weekend work
Full Time, permanent position

Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?

If you answered Yes to the above, this is the role for you. Were hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy.

This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, were looking for someone who enjoys resolving queries and helping colleagues.

So why phs Group? Its a great place to work a successful, market-leading company with a friendly, supportive atmosphere. Youll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.

Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? Youre just the kind of person were looking for And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune.

Your role as an IT Service Desk Analyst at phs Group:
  • Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
  • Youll look after queries relating to system software, applications and hardware
  • Youll follow the customer issues through to their conclusion to ensure they are resolved
  • All contacts and actions must be logged, documented, and updates provided so that the customer is supported
  • Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue
  • You will also get to assist in creating technical documents, training material, and work / focus groups

The ideal candidate for this role will have:
  • Experience of an IT Service Desk (highly desirable)
  • Strong knowledge of MS Office products
  • Good knowledge of all common technologies in the desktop user environment
  • Understanding of Information Technology Infrastructure Library (ITIL) practices
  • Excellent verbal, written and communication skills
  • Brilliant Customer Service skills calm, positive, professional and a great listener
  • Good organisation and time management skills
  • A natural inclination to find resolutions and work effectively within a team

In return for your commitment and expertise at phs Group:
  • A good salary of £23,795.20 in a permanent full-time position
  • No weekend or evening working great hours Monday to Friday (40 hours a week)
  • Youll work in Head Office with excellent opportunities to develop your career here
  • Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
  • Apprenticeship opportunities on completion of the probationary period
  • Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so youll need a dedicated work area at home for this.
  • 23 days holiday plus bank holidays (31 days in total)
  • Buy / Sell holiday scheme
  • Amazing employee discounts with major supermarkets and retailers with
  • Free Parking onsite so no parking costs
  • Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

If this sounds like the opportunity youve been looking for, we would love to hear from you. Apply now.

About phs:

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.

phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

ADZN1_UKTJ

  • IT Service Desk Analyst

    4 weeks ago

    Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job? If you answered “Yes” to the...

  • IT Service Desk Analyst

    4 weeks ago

    Caerphilly, United Kingdom phs Group Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job? If you answered...

  • IT Service Desk Analyst

    1 week ago

    Caerphilly, United Kingdom phs Group Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job? If you answered...

  • IT Service Desk Analyst

    4 weeks ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The RoleIT Service Desk Experts - we’re looking for you!IT Service Desk AnalystCaerphilly Head Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered “Yes” to the...

  • IT Service Desk Analyst

    2 weeks ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The Role **IT Service Desk Experts - we’re looking for you!** **IT Service Desk Analyst** **Caerphilly Head Office** **£20,500 and excellent benefits** **Great hours Monday to Friday, no evening or weekend work** **Full Time, permanent position** Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job? If...

  • IT Service Desk Analyst

    4 weeks ago

    Caerphilly, United Kingdom phs Group Full time

    About The RoleIT Service Desk Experts - were looking for you!IT Service Desk AnalystCaerphillyHead Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered Yes to the above, this...

  • IT Service Desk Analyst

    1 week ago

    Caerphilly, United Kingdom phs Group Full time

    About The RoleIT Service Desk Experts - were looking for you!IT Service Desk AnalystCaerphillyHead Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered Yes to the above, this...

  • IT Service Desk Analyst

    1 week ago

    Caerphilly, United Kingdom phs Group Full time

    About The RoleIT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered Yes to the above,...

  • IT Service Desk Analyst in Caerphilly

    4 weeks ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The RoleIT Service Desk Experts - we're looking for you!IT Service Desk AnalystCaerphilly Head Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the...

  • IT Service Desk Analyst in Caerphilly

    1 week ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The RoleIT Service Desk Experts - we're looking for you!IT Service Desk AnalystCaerphilly Head Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the...

  • IT Service Desk Analyst in Caerphilly

    4 weeks ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The RoleIT Service Desk Experts - we're looking for youIT Service Desk AnalystCaerphilly Head Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the above,...

  • IT Service Desk Analyst in Caerphilly

    1 week ago

    Caerphilly, United Kingdom PHS Group Limited Full time

    About The RoleIT Service Desk Experts - we're looking for youIT Service Desk AnalystCaerphilly Head Office£23,795 and excellent benefitsGreat hours Monday to Friday, no evening or weekend workFull Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the above,...

  • 1st Line Support

    4 weeks ago

    Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst CaerphillyHead Office £Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an...

  • Hire Desk Controller

    2 weeks ago

    Caerphilly, United Kingdom Clear Sky Recruitment Full time

    **Key Responsibilities**: - Manage the hire desk, ensuring that customer orders are processed efficiently - Ensure that all equipment is delivered and collected on time - Liaise with clients to resolve any issues or concerns - Maintain accurate records of all hires, i - Respond to customer queries and complaints in a timely and professional manner -...

  • Calling All Science Superstars in Caerphilly

    2 months ago

    Caerphilly, United Kingdom Supply Desk Full time

    Calling all Science SuperstarsAre you ready to ignite young minds and fuel the future of science education? Join our stellar team at Supply Desk as we embark on an intergalactic journey to find passionate and dynamic teachers of science for our constellation of client schoolsWe're on the hunt for cosmic educators with a penchant for physics to bring their...

  • Clerical Assistant/ Front Desk Receptionist

    2 months ago

    Caerphilly, United Kingdom Caerphilly Station Chiropractic Centre Full time

    Job Description Clerical Assistant/ Front Desk Receptionist " Are you our next Superstar?" We are looking for an enthusiastic person to join our growing team at Caerphilly and Blackwood Chiropractic Centres serving the local community and helping people to get better and healthier! The clinics are fast paced and full of energy so you need to be able to work...

  • Clerical Assistant/ Front Desk Receptionist

    4 days ago

    Caerphilly, United Kingdom Caerphilly Station Chiropractic Centre Full time

    Job Description Clerical Assistant/ Front Desk Receptionist " Are you the person that will complete our amazing team" We are looking for an enthusiastic person to join our growing team at Caerphilly and Blackwood Chiropractic Centres serving the local community and helping people to get better and healthier! The clinics are fast paced and full of energy so...

  • Clerical Assistant/ Front Desk Receptionist

    1 week ago

    Caerphilly, United Kingdom Caerphilly Station Chiropractic Centre Full time

    Job Description Clerical Assistant/ Front Desk Receptionist " Are you our next Superstar?" We are looking for an enthusiastic person to join our growing team at Caerphilly and Blackwood Chiropractic Centres serving the local community and helping people to get better and healthier! The clinics are fast paced and full of energy so you need to be able to work...

  • Calling All Science Superstars in Caerphilly

    2 months ago

    Caerphilly, United Kingdom Supply Desk Full time

    Calling all Science Superstars!Are you ready to ignite young minds and fuel the future of science education? Join our stellar team at Supply Desk as we embark on an intergalactic journey to find passionate and dynamic teachers of science for our constellation of client schools!We're on the hunt for cosmic educators with a penchant for physics to bring...

  • Clerical Assistant/ Front Desk Receptionist

    4 days ago

    Caerphilly, United Kingdom Caerphilly Station Chiropractic Centre Full time

    Job Description Clerical Assistant/ Front Desk Receptionist " Are you the person that will complete our amazing team" We are looking for an enthusiastic person to join our growing team at Caerphilly and Blackwood Chiropractic Centres serving the local community and helping people to get better and healthier! The clinics are fast paced and full of energy so...