Service Advisor

2 weeks ago

Stockport, United Kingdom Premier Automotive Full time
Title: Automotive Service Advisor
Basic Salary: £28,000.00
OTE: GBP £36,000.00/Yr
Overview:
An esteemed dealership in the automotive industry is currently seeking a skilled and customer-oriented Service Advisor to join their dynamic Aftersales Team in Stockport. Situated within a vibrant environment, this dealership is undergoing continuous improvements, making it an exciting opportunity for passionate individuals.
Joining a dedicated team consisting of Service Advisors, Vehicle Technicians, and a supportive Service Manager, you'll have ample opportunities for professional growth and development. The dealership prioritizes employee training, offering continuous learning opportunities through in-house brand development programs.
Responsibilities:
Efficiently schedule and manage appointments for MOTs, services, and repair work, ensuring exceptional service delivery and workflow management.
Provide comprehensive guidance to customers regarding warranty coverage and suggest additional parts or accessories to enhance their vehicle's performance.
Collaborate closely with the Aftersales department to optimize appointment scheduling, considering workload and call volumes.
Handle a high volume of customer interactions daily, including face-to-face interactions, telephone inquiries, and online booking requests.
Keep customers informed about service turnaround times and maintain clear communication throughout the vehicle servicing process.
Maintain accurate customer records and promptly update systems following booking confirmations.Qualifications:
The ideal candidate will possess:
A vibrant and customer-centric approach, with a genuine enthusiasm for delivering exceptional customer experiences.
Excellent communication skills, capable of building rapport and explaining technical information clearly and concisely.
Preferably, experience with Kerridge/ADP systems, along with familiarity with other essential dealer systems.
Strong team player mindset with the ability to work independently and demonstrate initiative effectively.
Previous experience in a similar automotive service role, showcasing dedication to customer satisfaction and service excellence.If you are interested in the role please contact me on (phone number removed)
Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit.
INDAUT

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