Senior Store Manager

1 month ago

Watford, United Kingdom Charity People Full time
Senior Store ManagernNOAH EnterprisenHertfordshirenPermanentnFull timenSalary £28,500nBenefits including 25 days annual leave plus bank holidays, pension following probation and birthday leave after one year of service

Charity People are delighted to be partnering with NOAH Enterprise, a charity supporting people struggling against homelessness and exclusion in Luton and Central Bedfordshire, to recruit a Senior Store Manager.

NOAH Enterprise seeks to help the most disadvantaged in the local community, providing a practical, empowering and caring service to people who are struggling against homelessness and exclusion and have nowhere else to turn. Dedicated to recognising the potential in people who are at the margins of society and helping them realise it, NOAH Enterprise works with the whole person to find permanently and individually tailored pathways out of homelessness.

The consequences of the cost-of-living crisis and the aftermath of the pandemic means that the organisation expects to see increasing numbers of people seeking their help. They are entering an exciting phase of investment to ensure that the charity can provide the support that has been so vital to so many people for the past 30 years.

Following the success of the new NOAH Enterprise store in Hitchin, the Senior Store Manager will manage a new NOAH Enterprise flagship store and maximise profits by ensuring exceptional customer service standards, correct pricing, stock and window displays and the management of volunteers. They will also act as retail sales supervisor for 4 other NOAH stores and train staff and volunteers in consistent best practice.

Key responsibilitiesn*

Customer Experience and Service:

Welcome customers warmly, maintain an inviting atmosphere, and train and oversee retail staff to deliver exceptional customer service.n*

Visual Merchandising and Operations:

Maintain correct pricing, sizing, and stock displays. Ensure high standards of visual presentation and cleanliness in all areas.n*

Team Management and Motivation:

Set and communicate targets to shop teams, motivating them to achieve goals. Conduct regular floor walks to maintain standards and provide feedback.n*

Promotions and Sales:

Implement promotions in alignment with the guidance of the Retail Operations Manager. Actively promote Gift Aid and achieve conversion targets.n*

Back of House Management:

Manage and control stock effectively. Recruit and manage volunteers, collaborating with the Marketing Manager for recruitment materials. Maintain compliance with cash handling, security, health, and safety procedures and provide regular reporting to the Retail Operations Manager.

The Senior Shop Manager will have a minimum of three years’ experience managing a charity or clothing retail store. The successful post holder will have experience in cybertil systems, an understanding of charity retail and solid customer service experience. You will have experience successfully managing staff and volunteers and demonstrate understanding and respect for NOAH Enterprise’s values of Care, Compassion, and Commitment. The ideal candidate would have some knowledge and understanding of Fundraising and Marketing.

The role will be based in Hertfordshire where the new flagship store will be opening (exact location TBC). The successful post holder will need to take a flexible approach to working hours (within the scope of the agreed working week) and will need to work evenings and weekends on occasion. There is a TOIL policy in place for any additional hours worked. Occasional travel will be required for meetings, staff days and training. You will have a full driving license and access to your own transport. All travel expenses for work will be covered.

How to applynFor more information about the role and next steps on how to apply, please email The application process is CV and Supporting Statement. The deadline for applications is

12 noon on Wednesday 22 May . Interviews will take place in person at NOAH Enterprise head office.

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