Senior Commercial Delivery Manager

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Overview:

The Senior Commercial Delivery Manager will support both the Commercial Delivery function and the overall Commercial function ensuring that strategic and transformational initiatives are effectively planned, delivery is managed, and that key stakeholders are pulling in the same direction. This role takes the lead in communication and engagement on initiatives to the Commercial Leadership Group, the Commercial teams, and where applicable to the wider Trustpilot organization. 

The Senior Commercial Delivery Manager is an exciting opportunity to get a “seat at the table” and is central to ensuring that the commercial function achieves its operational and strategic goals. The role will report directly to the Senior Director, Commercial Delivery. 

What you’ll be doing:

Strategic Initiatives: 

• Promote the day-to-day development and execution of strategic business initiatives in close collaboration with our most influential teams with executive-level visibility
• Be part of the change and execution engine for the Commercial function, ensuring innovations/developments are correctly implemented and have the desired business outcomes
• Maintain a holistic overview of all initiatives, ensure stakeholder engagement and that activities remain focussed on agreed business outcomes
• Monitor the business impacts of change initiatives, working closely with our Commercial Analytics teams 
• Collaborate with Commercial Trusties especially Subject Matter Experts (SMEs) to marry industry best practice with current ways of working to help surface and mitigate implementation challenges
• Have full end-to-end go to market responsibility (from inception to roll-out/embedding) leveraging key business stakeholders to bring initiatives to life
• Identify risks and opportunities in the business plan, proposing solutions where appropriate
• Ensure input and feedback from the Commercial organization are well-captured and integrated into the business plan, collaborating closely with other Trustpilot teams to do so
• Build positive relationships with global and regional teams based upon in depth knowledge of commercial best practices, SAAS products and global markets
• Projects and initiatives may include for example: commercial-wide transformation programmes, regional transformations, (new) business model evolutions, scoping and launching new lines of business, pricing and go-to-market strategy, sales organization, optimization, etc.

Operating rhythm and communication:

• Translate the business strategy and priorities into a clear narrative/story for Trusties, bringing them on the journey with the leadership group
• Ensure business impact and status of initiatives is tracked and communicated across the organization via multiple media (including slack, email, presentations, our intranet (Trustnet) and more)
• Propose agendas for key leadership meetings on relevant topics, including preparation and distribution of pre-reads relating to commercial transformation and delivery

Who you are:

• An effective communicator ; someone who is organized, detail oriented and thorough
• Advanced-level competencies across problem solving skills, results-oriented, appetite for business impact/execution, and influence the way things are done
• Highly analytical and quantitative skills - you should be comfortable with spreadsheets and other analytics tools
• Specific ability to model and visually represent complex concepts into presentation formats for Executive Leadership level to “All-hands” style communication platforms At least 5-7 years of work experience in driving outcomes where influence and consensus building is key
• A global business or a consulting background 
• Great stakeholder management skills and able to thoughtfully and constructively influence the people you work with
• Ability to juggle multiple priorities
• Self-motivation and ability to ensure success with limited guidance
• Be a real team mate
• International experience is a bonus

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

 #LI-IA1 #LI-Hybrid

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.  We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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