Trainee Field Service Engineer

2 weeks ago

Sheffield, United Kingdom One to One Personnel Full time
Trainee Field Service Engineer – Diagnostic Imaging
Sheffield Area – Field & Site Based
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Trainee Field Service Engineer to join their Diagnostic Imaging department based in the Sheffield area.
To be considered for this role you must have an HNC/D in electronics or equivalent, have strong written and oral communication and a solid understanding of Microsoft Office and equipment databases. You must also have at least 2 -3 years UK based work experience for this role.
Responsibilities
Provide comprehensive maintenance and service for medical imaging equipment on a number of multi-vender systems

Provide telephone assistance and field visits where and when required throughout the assigned region and when required throughout the UK

Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing

Provide professional and regular information to the customer on related service call

Build good working relationship with customers / users of the equipment.

Collaborate with customer service and management teams to maintain company’s high service quality standards.

In addition there will be occasional assistance needed engineering support on other modalities
Resources/Decision-making Authority
Compliance with health and safety regulations, fire and environmental protection

Compliance with work discipline, laws, regulations and internal instructions, professional secrecy

No budget/sign off responsibilities
Key Accountabilities
Troubleshoot, analyse and repair systems failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently

Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule

Support customers, Develop good customer contacts and communication

Prioritise multiple demands, as required

Ensure contractual Key Performance Indicators are met

General duties to ensure operational delivery and patient safety

Maintain accurate records

Maintain essential stock

Attend training courses as required attaining the required grades
Performance Indicators
Ability to work in a hospital environment and team members

Resolution of fault and technical problems

Timeliness and accuracy of planned maintenance

Timeliness and accuracy of reporting data into OPTIM

Achievement of agreed personal and team objectives

External & Internal feedback
Qualifications
HNC/D Electronics or equivalent - Essential

Degree (Hons) in Electronics or equivalent
Essential Skills
Customer and quality focus

Interpersonal

Good oral and written communication

Computer skills, Microsoft Office and Equipment Database

Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
Desirable Skills
An understanding of Risk Management generally, and the impact on medical device support

Mechanical workshop skills

A keen interest in efficiency and innovative techniques to develop more effective working practices
Mobility Requirements
Role location - Field and site based

UK travel - Yes (between sites)

International travel - Possible – Training Courses

Driving Licence - Full, clean driving licence
Benefits
Royal London Pension - 5% employer contribution

Death in Service Scheme after probation - 4 times salary

Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
A DBS Enhanced Disclosure is required for all applicants.
If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)

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