IT Technician

Are you an experienced IT Technician looking for work in Ardleigh?
Winner Education are seeking an IT Technician to work within a large college group in Ardleigh who have a choice of courses for local school leavers, SEND students, adults and those looking for higher education qualifications. This role is a full-time 1 term fixed contract which starts in August and ends in December. The ideal candidate must have previous experience teaching Chemistry, and you must enjoy working with children and adults you support and strive to ensure each individual can achieve their true potential.
SALARY: £130 – £150 per day depending on experience.
LOCATION: Ardleigh
HOURS: Full time (Monday – Friday)
START DATE: September
PURPOSE OF JOB:
• To provide IT system and user support to all College IT system users.
• To provide support for all systems including Macs.
MAIN TASKS AND RESPONSIBILITIES:
1.1 To support the College’s mission, vision, values and strategic objectives.
1.2 To implement the College’s Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protectedcharacteristics; sex, race, religion/belief, disability, sexual orientation, age, pregnancy/maternity, gender reassignment status, marriage/civilpartnership status.
1.3 To take responsibility for one’s own professional development and participate in relevant internal and external activities.
1.4 To implement the College’s safeguarding policies and practices.
1.5 To implement your health and safety responsibility in line with the College’s Health and Safety policy.
1.6 To contribute to the College’s commitment to continuous improvement as identified in the College’s quality assurance systems.
1.7 To ensure that data is handled in line with the General Data Protection Regulations.
In common with all other staff:
2.1 To participate in College-wide projects and tasks.
2.2 To work in other support services areas to meet the specific needs of workload peaks.
2.3 Such other duties of a similar nature commensurate with the grade as may be required from time to time. This may/will require working in other campuses of the College.
Particular to the Post:
3.1 To assist in the day-to day maintenance of the college network bycompleting 1st and 2nd line support tickets on PC’s, Thin clients, Whiteboards/Smartboards, Printers, Apple Macs, IP telephones and physical infrastructure.
3.2 To be responsible for logging incident tickets, managing one’s own incidents to completion, ensuring users are kept informed of progress and reassigning or escalating tickets to senior staff where necessary.
3.3 To support all printing and copying devices and assist with toner and consumable changing.
3.4 To support and administer Office 365 for staff and students.
3.5 To support college telephony systems, including wired IP Phones, Wi-Fi and Smart Phones.
3.6 To support staff and students with their use of College Wi-Fi networks.
3.7 To ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practice.
3.8 To investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring issues are thoroughly investigated and resolved.
3.9 To assist with the deployment and management of software on PC’s and macs using SCCM or Jamf Pro.
3.10 To provide cover for the IT service Desk and other Systems Engineers where necessary.
3.11 To assist in any relocation of IT equipment.
3.12 To be responsible for managing your own projects to completion, liaising with end users at all levels, external providers and other support staff.
3.13 To provide cover for IT Service Desk when necessary.
3.14 Any other duties as required by the Group Director IT Services.
Person Specification:
Educated to GCSE standard or equivalent.
Candidates must have excellent customer facing skills, experience of call logging systems, be self-motivated but able to work flexibly as part of a team and have good written and oral communication skills, particularly when dealing with non-technical staff.
It is essential the candidate has at least one year's hands-on experience of: Windows 10 installation and troubleshooting. Office 365.Whiteboards / Smartboards.PC hardware support.IP Telephony, hardware and software.
Additional Information:
The main hours of support for the college are from 08:00 am to 17:30, Monday to Friday, split into two shift patterns of:
· 08:00 to 16:00
· 09:30 to 17:30
On Tuesdays and Thursdays there are evening classes which run until 21:00 so it is necessary to cover this shift on a rota basis. The two possible late shifts are:
· 11:00 to 19:00
· 13:00 to 21:00
Under exceptional circumstances e.g. alterations to the College’s pattern of working or changes in pattern of demand the hours of attendance may be varied after consultation with the member of staff concerned, and staff will be required to work on other campuses when required.
This job description will be regularly reviewed to ensure that it is an active description of the responsibilities and duties of the individual post holder and that these responsibilities and duties consistently match the needs of the College

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