Senior Support Engineer
1 month ago
Cloud Operations Engineer
To £35,000 + Paid days off for study + much more
Summary
Do you want to work for a Microsoft first/Cloud First Managed Service provider and a recognised leader in helping companies transform and innovate. They have a wealth of knowledge and experience, and help organisations both large and small (100-10,000+ users) with the successful deployment of the right technology to unlock their potential. It’s in their DNA to go that extra mile to ensure the success of their clients.
As a Cloud Operations Engineer your day to day will involve:
- Proactively monitoring infrastructures, systems, networks and business processes (and third-party portals such as Microsoft) and system alerts using industry standard monitoring technologies to ensure adherence to customer service levels
- Undertaking investigation and remediation following predefined processes in response to alerts and reported issues to minimise customer impact.
- Analysing customer capacity and proactively remediates where required and/or notifies service Management.
- Providing customer communication upon issue identification, and regularly update the customer until the issue or problem has had a workaround, been neutralised or remedied.
- Continually evaluating, refining, alerting and monitoring of solutions and infrastructures to ensure this evolves, and makes recommendations on improvements.
- Working collaboratively with Cloud Services and Cloud Solutions Teams to ensure seamless service transition.
- Escalating to the Cloud Services team where no process or known resolutions to an issue is known.
- Proactively manage patching in line with policy to ensure our clients are appropriately protected against vulnerabilities and report on compliance.
- Proactively managing anti-virus software and security patches in line with policy to ensure our clients are appropriately protected against security vulnerabilities and report on compliance.
- Monitoring the success and efficacy of backups and resolving related issues and report on compliance
- Undertaking ad hoc technical activity to support the wider business.
- Providing cover for support calls during shifts that occur outside of the normal Centrality Service Desk support hours.
- Supporting Business reporting (License audits, Connect Audits, customer capacity/uptime reporting)
- Working in accordance with documented quality procedures
- Taking personal responsibility for development of skills to ensure these remain up to date and relevant.
Qualifications, Skills & Experience
- Prior monitoring experience of monitoring mission critical infrastructures
- Attentive with excellent written and verbal communication skills
- Accuracy and attention to details
- Knowledge of Servers & VM, networking and centralised management
- Basic knowledge of PowerShell scripting
- M365 Fundamentals and Azure Fundamentals (AS-900 & MS-900)
- Working towards Azure Administration AZ-104
- Knowledge of Azure Monitor
- CCENT and working towards CCNA.
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