Regional Operations Manager
2 weeks ago
The Regional Manager will primarily:
1. To take lead regional responsibility for the operational management of the delivery of care and services including the environments.
2. Achieve and maintain Responsible Individual Status for service directly responsible for.
3. Ensure that all staff adhere to policies and procedures and relevant external legislation
4. Work to the strategies, budgets and plans agreed with the organisation, and collaborate in the conduct of regular evaluation of progress against service and wider organisational development plans
5. Support the development and delivery of high quality therapeutic framework in accordance with the aims, objectives and standards.
6. To ensure that each children’s home meets and exceeds the standards and expectations contained in its Statement of Purpose as well as fully complying with Ofsted requirements and recommendations.
7. Lead on all safeguarding matters. Ensure the safety of all children and staff, and that safeguarding practice, procedures and recording meet all current requirements and expectations.
8. Direct and manage all matters of statutory compliance for the home (and the school where relevant) and ensure that all statutory requirements are met.
9. Regularly scan the regulatory horizon and maintain up-to-date personal knowledge of all statutory requirements.
10. Ensure continual quality improvement to achieve and maintain Ofsted Outstanding/Good.
11. Work with the referral managers to meet agreed admissions and placement targets. Ensure that effective placement plans, risk assessments, risk management and health care plans, and all relevant documentation, are in place for all resident children.
12. Identify, report and manage current and emergent risks, including those that may impinge upon safeguarding and statutory compliance or inspection rating. Devise and direct improvements to mitigate risks.
13. Ensure that all requirements for data capture and the use of relevant management information systems are met.
14. Manage local budgets and financial controls. Work closely with Head Office Finance team and highlight any financing required to support key deliverables
15. To establish and maintain effective working relationships with Local Authorities and other key agencies to achieve best outcomes for young people, promote the business interests the Group within the region and maximise opportunities to provide additional services to existing customers
16. To liaise with customers to ensure all quality assurance issues remain a key focus by way of regularly seeking customer feedback on service provisions
17. To ensure consistency of Regulation 44 inspections via continuous monitoring of standards
18. To investigate complaints and attend community meetings as and when required
19. To support the process of establishing and maintaining a stable, competent and motivated staff team in all of our homes. This will include completing management investigations and disciplinary hearings as and when required
20. To offer inspiration, leadership, managerial guidance, direction and support to staff at all levels
21. To ensure that company policy and procedures are adhered to and that there are systems in place to monitor the administration of each of the home’s affairs
22. To ensure high levels of productivity and best use of company resources through close monitoring of rotas, management of agency usage and monitoring training attendance
23. To ensure that each establishment is maintained to a high standard in line with Health and Safety requirements so that staff and young people can live and work in safe and comfortable environments
24. To assist with analysing weekly Key Performance Indicators and addressing patterns/trends to ensure continued improved performance
25. To provide Senior Management cover as and when required and complete all other duties reasonably requested
26. To provide information and contribute to the Operations and Development meetings on a regular basis
27. Where applicable lead in the management of Local Authority block contracts and ensure that regular monitoring activity and review meetings are undertaken effectively
28. Oversee the recruitment activity and allocation of candidates to vacancies within the region
29. Carry out training needs analysis for the region and liaise with Training Service Manager to deliver needs
Please do not apply unless you have significant experience of working with Ofsted and childrens services at a senior level. This position DOES NOT OFFER SPONSORSHIP
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