Case Handler

7 days ago

Horwich, United Kingdom ExamWorks UK Full time

Come and join a marketing leading, Bolton based company, the biggest of its kind in the UK


Be a Case Handler , managing and progressing medical legal claims, delivering excellent customer service through written and verbal communication with Injured Parties, Solicitors and Medical Experts. Processing incoming correspondence to a high-quality standard.


We are great at what we do, in fact we are the best AND you can be part of it.


Premex and Premex+, based in Horwich, easily accessible by train, bus or car, need great customer service skills, good communication, IT literacy, attention to detail.


So if you have just ticked off all of those, this role could be perfect for you.


Duties include


· To provide the customer with information such as appointment waiting times and the medical experts are supplied with all relevant information to enable them to provide a ‘fit for purpose’ medical legal report.

· Responding to calls from customers, clients and suppliers regarding a range of queries in a professional and timely manner, ensuring that they are kept fully updated with the progress of the case at all times.

· Booking our clients medical legal appointments taking into account distance and convenience for the client.

· Recording and updating in house system to accurately reflect the current status of the case.

· Ensure first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.


What do you get in return?


A competitive starting salary

Free Parking

Paid medical appointments (an hour to attend the doctors or dentist when you need it)

Wellbeing hour (get a late start, an early finish or an extended lunch to use as you wish)

Monthly Quizzes

Charity Match Funding

Company Parties and Festivals, Prize Bingo, Pie and a Pint, Fizz and Chips

Our VIBE intranet which offers discounts for retail (shops like JD Sports, Primark and more), eating out and entertainment

Spin the wheel to win early finishes, half a days holiday etc

Employee of the Quarter nominators, winners and nominees receive rewards and lunch out on us

Buy more holidays or sell some back to us for extra cash

24/7, 365 days a year access to free help and counselling


And the usual…….


30 days holidays including bank holidays rising with every year to 35.

Mental Health First Aiders

Internal Promotion opportunities

Salary increases as a reward for training and picking up extra skills

Wellbeing App

Free hot drinks

Great modern kitchen facilities and leisure room

Volunteer days

Continuous training opportunities

Qualifications supported by us

Company Pension


37.5 hours per week, Monday to Friday, typically 8.30am - 5pm - This is an onsite based role with hybrid offered after probation.



So if you’re a good communicator, can give great customer service, can manage your own tasks, have good IT skills, you should apply


We are a disability confident leader, We are proud of our Investors in People award and as the UKs biggest MedCo Legal company we have lots of opportunities to learn great skills and grow with us

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