Technical Services Engineer

1 week ago

Macclesfield, United Kingdom Bodycote Full time

Join Our Team as an Operations Technical Engineer - Europe


Are you a skilled IT professional looking for a dynamic role that blends hands-on technology work with travel and collaboration across Europe and the US? Bodycote Group IT is seeking an Operations Technical Engineer - Europe to join our team. This is a great chance to work in a diverse, technically challenging environment with cutting-edge and legacy technologies.


Key Responsibilities:

  • Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
  • Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
  • Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
  • Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.


Qualifications, Experience and Skills:

  • Minimum of 5 years of experience operating as a 3rd line support or similar.
  • Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
  • Strong experience with Microsoft, VMware and Cisco technologies.
  • Windows server 2003 through 2022.
  • Understanding of networking fundamentals (LAN, WAN and Switches).
  • Back up technologies, including cloud hosted services and on prem appliances.
  • Experience working with Cloud hosted IT Services.
  • Antivirus technologies
  • Working knowledge of the ITIL framework.


Nice to Have:

  • ITIL Certified to Foundation Level
  • Dell VxRail
  • MCSE
  • Nutanix
  • Able to speak any other language than English used in other Bodycote locations.


Personal Qualities:

  • A highly energetic professional with the ability to drive impact within Group IT, aligning efforts toward a unified vision and goals.
  • Strong written and verbal communication skills, with a focus on clarity and engagement.
  • Excellent active listening and analytical abilities, ensuring thoughtful problem-solving.
  • Adaptable and collaborative, with outstanding interpersonal skills—ready to share knowledge and provide support to IT Ops teams as needed.
  • Skilled at interacting with customers, suppliers, and peers at all levels, maintaining a professional and approachable demeanor.
  • Open to travel as required.
  • A team player, comfortable working in diverse, cross-cultural settings and building strong, positive relationships.


What You Can Expect:

  • A diverse range of technologies, from legacy systems to cutting-edge solutions, providing exciting and varied challenges.
  • Global collaboration across IT Operations, Security, Audits, and business functions across the organization.
  • A friendly, expert team culture that values knowledge-sharing and mutual support.
  • Opportunities for career development within a technically skilled and supportive team.


Salary / Package:

  • Competitive Salary
  • Discretionary bonus scheme
  • Pension – match contribution from 4% – 10%
  • Life Assurance – 2 x annual salary
  • Employee assistance program including wellbeing app
  • Free parking on all sites
  • Free refreshments provided


Join Bodycote’s IT team and be a key player in driving our technical operations and infrastructure forward. If you’re passionate about IT, thrive in a fast-paced environment, and are ready to grow with a global organization, we’d love to hear from you

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