Insurance Account Handler

3 weeks ago

Benton Square, United Kingdom JMG Group Full time
About UsJMG Group are a private equity backed insurance broker, based in Guiseley, Leeds with regional office representation around the UK. We are a top 30 broker with 550+ employees and we are growing at significance pace following our MBO that took place in November 2020.JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust processes are all central to our continued success.The RoleWe have a brand-new batch of opportunities for experienced Account Handlers with Commercial or SME experience to join our growing teams based in either Guiseley or in Gosforth in Newcastle (hybrid working options available following training). The roles will either support the inbound New Business division or will support the Renewals & Servicing team, depending on preference and prior experience.These are key roles that will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements.Key areas of responsibility includeEnsuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Claims, Queries, Premium Finance Arrangements, and Issuing Cover NotesEnsuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best PracticeAlways promoting exceptional customer care standardsDeveloping and maintaining a professional working relationship with all clients and providing expert product advice and guidanceActively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective coverPromoting and increasing the use of in-house premium finance, from insurer schemesWhat were looking forTo be successful in the role, you must have the following skillsPrevious experience in an Account Handler role within a broker environmentWorking knowledge of most commercial insurance productsExperience of working to high standards of FCA complianceI.T. skills including use of an insurance IT system, ideally ActurisStrong organisation skillsThe ability to work to a high level of accuracyExemplary customer service skills with the ability to build solid relationships with clients and insurersRegulatory and compliance awarenessWillingness to work towards Cert CII or already hold qualificationsWhat we offerCompetitive salary commensurate with level of experienceHybrid working pattern (3:2 Office/Home)Free parkingCompany Pension schemeGenerous holiday entitlement, including birthday day offBupa Healthcare Cash PlanLife AssuranceEnhanced Maternity & Paternity LeaveElectric Vehicle Salary Sacrifice Scheme

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