IT Engineer

Nova Talent are working with a young and innovative company that is experiencing continual growth, we are working together in sourcing an experienced and passionate IT Engineer be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software. The ideal candidate will be a self-starter who can follow issues through an issue lifecycle from triage to resolution and will be responsible for:
* Managing the technical support queues from triage to resolution by providing technical support and guidance to EORI users and resolution SLAs for all tickets.
* Troubleshoot and diagnose system problems and deploy solutions.
* Liaison with third parties and to report and resolve issues reported by operations.
* Managing company endpoints for tasks such as policy, configuration and application.
* Virtual endpoints and assets hosted in cloud architecture.
* Patching and vulnerability management for OS, firmware, networks and company applications.
* Assisting in the onboarding and offboarding of staff.
* Management of licenses, accounts and groups in Microsoft Office 365.
* Monitoring the health of live systems and carrying out analysis and reporting risks.
* Following standard operating procedures (SOPs) to fix issues in production environments.
* Participating in incident management including major incident calls to resolve issues.
* Monitoring IT-dependent platforms investigating warnings/errors and escalating matters.
* Maintaining and improving network infrastructure and security.
* Identify opportunities for automation to improve end-user experience and satisfaction.
* Piloting, evaluating and implementing new tools and technologies as per business needs.
* Creating reports for analysis by upper management and IT.
* Following and enforcing our IT security policies, ISO 27001 security standards and cyber insurance.
* Conduct regularly audits on systems, assets and access.
What we are looking for:
* Have an analytic mind with a good ability to spot trends and repeat problems.
* Has attention to detail when investigating, and reviewing issues, audits and performing tasks.
* Robust investigation skills with a methodological approach to diagnosing, identifying, and resolving issues.
* Understanding of Office 365 applications, Azure AD, & Intune administration.
* Knowledge of Cisco infrastructure tools and networking principles.
* Awareness of ITIL and cloud computing frameworks.
* Understanding of SQL & PowerShell, knowledge of other programming languages is preferential.
* Knowledge of ISO:27001 Information security or equivalent standards is beneficial.
Salary and Benefits:
£24,500 /pa with an increase to £27,500 following successfully passing probation
29 Days holiday including Bank Hols
Pension Scheme
Onsite Parking
4 days on 4 days off (2 days – 7am to 7pm then 2 nights – 7pm to 7am)

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