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Service Desk Executive

4 months ago

Castlecary North Lanarkshire, United Kingdom Realise Recruitment Full time
Service Desk Administrator
From £25,000, negotiable
We are looking for a suitably experienced person for a Service Desk Executive / Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical issues.
For this role we need someone who has previous service desk / helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills, be able to work in a busy environment, and also have good computer and administration skills as well.
Your role will include:
• Working and liaising with your engineers to schedule customer appointments
• Identifying, diagnosing and rectifying customers issues
• Resolve any customer complaints quickly and efficiently
• Managing equipment deployment as well as ensuring all kit is available for jobs
• Answering phone calls, taking messages and connecting calls to the proper people
• Day-to-day use of CRM system
• Oversees helpdesk support operations
• Reporting updates of jobs to senior management
• Generating reports
This is a fantastic opening with a great company who provide industry leading products to their customers. The starting salary is negotiable from £25,000 and would be depending on your current level of skills and experience.
If you feel that you meet the requirements for this role and would like to apply, then please do so through the link provided and please also provide your CV in Word format. Any other comments that you might like to add to further aid your application would be most welcome on a covering letter