Account Manager

Job Title: Account Manager
Location: Rotherham - fully office based
Our client, a leading customer communications company, is looking for an Account Manager to join their team of customer-focused solutions providers.
As an Account Manager, you will be leading a small team of internal Account Executives as part of the wider Customer Service department. Ensuring all customers receive the best possible customer experience whilst supporting and managing a busy team.
Main Duties:
* Ensure exemplary customer service is delivered at all times across your team
* Ensure scheduled reports and tasks are completed in full and on time for your team
* Work with the Senior Account Managers to support colleagues and delegate tasks across the team where relevant
* Point of escalation for customer complaints
* Support team to deliver resolutions for ongoing service issues
* Formalise and document best practice for processes across your team
* Prioritise workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workload
* Co-ordinate internal departments and external suppliers to deliver projects on time and to customers’ expectations
* Provide timely updates to customers and internal stakeholders on ongoing projects
* Contribute to resource planning for any absence across the team and to support project work
* Provide monthly reporting to Senior Account Manager / Account Director on individual and team KPIs
Skills/Experience:
* Previous experience working within a customer facing role
* Previous sales experience
* Use of information technology such as Microsoft, Excel, Explorer and office products
* 3 GCSE’s (including Maths and English) at A-C grade or equivalent
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
If you'd like to learn more about this role, please get in touch with Natalie
Please only apply if you have the right to work in the UK.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status

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