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Family Liaison Officer

3 months ago

Great Linford, United Kingdom Concept Onyx Recruitment Full time
Join the Team at Harry's Rainbow: Family Liaison Officer (Youth & Young Adults Provision)
Location: Milton Keynes
Hours: 20-25 per week
Salary: £23,400 FTE
Reports To: Beneficiary Lead
Directly Manages: Group Volunteers
Harry’s Rainbow is an award-winning child bereavement charity dedicated to supporting children and families in Milton Keynes and surrounding areas for over 11 years. We are recognized for our unique, child-centric approach to providing pastoral, practical, and varied services to children and young people grieving the loss of a parent or sibling. As we continue to grow, we are looking for an energetic and compassionate individual to join our dedicated team.
The Role:
We are seeking a passionate and dedicated Family Liaison Officer to focus on our youth and young adult provision (ages 11-25). You will work alongside our existing Family Liaison Officer for younger age groups and our Beneficiary Lead, ensuring that bereaved young people and their families receive the support they need.
Key Responsibilities:
* Main Point of Contact: Serve as the primary contact for enquiries from bereaved families, schools, social services, mental health services, and other professionals.
* Family Registration: Manage the registration process from initial enquiry to welcoming families into support groups.
* Support Groups: Plan, risk assess, and lead creative activities for support groups. Run monthly groups and lead volunteers.
* Event Planning: Organize and manage events, including summer and Christmas trips and parties.
* Communication: Regularly communicate with families to identify and address additional support needs.
* Collaboration: Work closely with our retreat lead for booking and maintaining our caravan retreat.
* Safeguarding: Ensure the wellbeing of children, young people, and vulnerable adults in our care.
* Resource Management: Ensure memory boxes, books, and other resources are readily available and replenished as needed.
* Training and Development: Attend mandatory and relevant training sessions, including safeguarding training.
Person Specification:
*
Essential:
* Outstanding relationship-building skills
* Compassionate and empathetic
* High standards of integrity and professionalism
* Excellent time management and organizational skills
* Strong team player
* Positive attitude, energy, and drive
* Ability to work under pressure
* Flexibility to work evenings and weekends as required
* Experience with children and young people aged 11-25
* Clean driving license
* IT competence, including CRM systems and Microsoft Office 365
*
Desirable:
* Knowledge of the charity sector
* Understanding of safeguarding for children, young people, and vulnerable adults
* Experience in mental health, social care, education, or counseling
* Event organization experience
Qualifications & Experience:
* Minimum level 4 qualification in health, education, social care, counseling, or a similar field
* Relevant experience in mental health, social care, education, counseling, or working with children, young people, adults, and families
* Bereavement experience or training
Additional Information:
We are committed to safeguarding and safer recruitment practices. This role requires an enhanced DBS check. Applicants must complete an application form and provide two referees. There is a six-month probation period during which all training, including safeguarding, must be completed.
How to Apply:
If you are passionate about making a difference in the lives of bereaved young people and meet the criteria above, we would love to hear from you. Please apply today.
Join Harry's Rainbow and help us provide a safe, supportive, and hopeful environment for bereaved children and young adults. Together, we can make a lasting impact.
Harry's Rainbow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees