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Concierge - Fleet, Hampshire

2 months ago

Fleet, United Kingdom Four Seasons - Fleet, Hampshire Full time

Concierge - Fleet, Hampshire

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

Four Seasons Hotel Hampshire - seeking a Concierge with passion for exceptional Guest services.

Join a busy and talented concierge team in the picturesque English countryside.

Four Seasons Hotel Hampshire is an intimate retreat steeped in history with 133 bedrooms, a varied selection of restaurants for the guests to dine in, and substantial spa. The concierge position is an interesting and varied role as not only is there much to do and see at the estate, such as horse-riding to clay pigeon shooting and boat trips on the canal, but Hampshire provides many excursions, activities and day trips.

The role of Concierge involves:

The Concierge is a central part of the Guest Services Team whose main objective is to ensure that all guest enquiries, whether related to activity organisation, tickets, transport, or in house events are handled with the utmost professionalism. An excellent understanding of the local area is key.
As the first and last impression of the Hotel, this is a high profile department.

The ideal Concierge candidate will believe in the Four Seasons Golden rule.

The Concierge role is suited to an individual who is capable of multi-tasking, and working within time constraints.
This is a busy hands on role, with a high proportion of guest interaction, and a concierge must display exceptional levels of professionalism.
The willingness to memorise facts and information about the local area and hotel is key.
Previous experience within the luxury hotel environment is essential, ideally within a front of house role.

Just some of the benefits Four Seasons Hotel Hampshire employees enjoy:

  • Highly competitive remuneration package with service charge (estimated to be £300-£500 per month)

  • Guest Experience Program, including an overnight stay with breakfast

  • Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment

  • Excellent Training and Career Development opportunities

  • 28 days holiday per annum including bank holidays (increasing based on length of service)

  • Group Personal Pension Plan upon completion of three months' service

  • Bupa Dental Insurance after 1 years service

  • Opportunities to build a successful career with global potential

  • Access to Wagestream - a salary advance benefit

  • Discounted Gym Membership

  • WeCare Employee Well Being Platform

  • Uniform and free meals on duty

  • Employee Recognition Programmes and more