Quality and Process Lead

2 days ago


United Kingdom Jam Pan Full time

Company Overview


Jam Pan is an end-to-end learning services partner dedicated to delivering innovative learning solutions to our clients. With a diverse and remote team we specialise in providing all things L&D from consultation, learning technology solutions and support, learning solutions whether that be design or curation, and access to a global L&D freelance market.


Role Purpose


The main purpose of this role is operationally supporting the delivery of strategic initiatives set by the board alongside running the operational functions day-to day. Namely, these will be around Quality, Risk, Processes and Systems.


This role encompasses getting involved with a wider variety of tasks given the nature of being a SME organisation which is evolving with growth in mind. Your typical week could involve optimising core systems, such as our CRM system (Zoho), supporting with regular and ad hoc reporting requests from the wider team, leading on new client and supplier procurement, and managing our relationships with key indirect suppliers for the business


Role OKR’s

  1. Streamlining with efficiency across process and procedure.
  2. Producing Quality Reporting with Reliable Outputs.
  3. Minimising Jam-Pans Risk Profile with effective Risk Management.


Why Join Us


  1. Be part of an innovative and growth-focused organisation.
  2. Work in a flexible, collaborative and innovative team environment with some great people.
  3. Shape the future of our business by staying ahead in a competitive industry.
  4. 24 days holiday per year, plus your birthday off
  5. We are closed over the Christmas/New Year holiday period
  6. Private healthcare
  7. Genuinely flexible working
  8. Remote working (although there is an office in Manchester which is available)
  9. Two Volunteering days per year
  10. Bonus linked to Company Performance



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