Operations & Office Support

4 weeks ago

rhondda cynon taff, United Kingdom ThePetFoodPeople® Full time

Role: Operations & Office Support Salary Range: £27,000 - £38,000 Location: Fully on-site, in person - Rhondda Valleys, South Wales Benefits: Relocation support for city escapees | Front-row seat to shaping the future of pet care | Thrive in a high-growth, fast-paced environment About Us ThePetFoodPeople® is a fast-growing, founder-led pet nutrition manufacturer creating premium foods, treats and supplements for forward-thinking brands across the UK and internationally. We run a tight, talented team where everyone has real ownership and real impact. We care deeply about quality, clarity, pace and delivering world-class service. If you enjoy responsibility, variety and being part of a small team that gets big things done, you’ll feel right at home here. The Role This is a high-impact role at the heart of our operation. You’ll be the person who keeps everything flowing; connecting production, purchasing, customer operations and logistics in a smooth, organised, no-drama way. You’ll work across the whole business, build strong relationships with suppliers, and help drive a fast, high-quality manufacturing rhythm. If you’re the kind of person who loves structure, clarity and getting things done, you’ll thrive here. This is a role for someone who enjoys pace, ownership and being trusted to run things well. What You’ll Be Doing Operations & Supply Chain Support Raise POs and communicate with suppliers clearly Keep materials flowing with simple forecasting and stock checks Book in goods and maintain tidy records Support raw material planning and weekly workflow preparation Production Admin & Coordination Help prepare weekly production plans Host daily and weekly production 'stand-ups' Organise materials and documentation Maintain batch sheets, traceability and recipe records Keep production moving with smooth, organised admin Despatch & Logistics Arrange haulier collections Support export documentation Handle courier updates and delivery exceptions Ensure every order leaves correctly and on time Customer Operations Handle telephone and ticketed customer interactions Set up B2B, D2C and export orders Keep customer and supplier data clean and organised Who Thrives in This Role You’ll enjoy this job if you are: Naturally organised and proactive Clear and confident communicator Calm under pressure, fast when needed Someone who takes ownership, not excuses Good at managing lots of small tasks with accuracy Energised by being the “operational anchor” in a small team Driven, positive and solutions-focused This is a high-responsibility, high-trust position in a growing manufacturer.

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