Technical Support Engineer

3 days ago

Brackley, United Kingdom The Mercedes AMG-PETRONAS Formula One Team Full time
At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and Grand Prix winner George Russell.
Whether working in our Operations, Technical, Race or Business Support functions, we are all in and aspire to build the greatest team in the history of our sport.
Every individual plays their part. No stone is left unturned in the chase for every tenth of a second. The history of our sport is long and rich, and we are continuing our journey with renewed effort year on year. Record books remember the names of a few, but history is written by the many.
About the Role:
We are seeking a highly motivated Technical Support Engineer to join our dynamic IT team at a time of significant change. The successful candidate will sit in the heart of our IT team, assisting the business with their technology queries. A tech-savvy professional with an in-depth understanding of how technology can help us achieve our business goals, the successful candidate will have excellent time management, the ability to work at pace and great communication skills.
The role sits within our Technical Support Team and its purpose is to ensure the IT services at our Brackley site are well supported and maintained. The role responsibilities will include:
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Responding to IT support requests from clients and staff via phone, email, or chat.
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Troubleshooting and resolve hardware, software, network, and system issues.
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Building relationships with key stakeholders in the business and maintain a strong customer focus.
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Being the first point of contact for IT Incidents and Service Requests.
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Working in a fast-paced environment ensuring SLAs and KPI targets are met.
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Contributing to the future of the department by adding to our Service Improvement Plans.
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Working as part of a team to proactively allocate unassigned tasks.
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Proactively checking our Meeting Room Audio Visual equipment to ensure high availability.
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Being included on a rota to provide out of hours support.
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Documenting IT issues, solutions, and procedures in the knowledgebase platform.
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Proactively engaging with wider team, utilising monitoring platforms to improve customer experience and security.
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Working with our vendors to maintain stock availability and software licence compliance.
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Being prepared to learn. We will provide access to training resources to support your development.
To be successful you will have:
Essential
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User account administration in Azure Active Directory experience.
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Experience of administration of Office 365.
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A strong understanding of the Windows10 desktop environment.
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Ability to work independently and as part of a team.
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Active Directory, DHCP and DNS experience.
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Networking including WAN, LAN and VPN experience.
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Administering iOS devices via an MDM solution.
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Excellent written and verbal communication skills.
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Enthusiastic about technology and be motivated and service driven.
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Proven experience as an IT Technical Support Engineer, IT Technician, or similar role.
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Microsoft Azure Administration Certification or similar.
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ITIL Foundation (v3 or ITIL4).
Desirable
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Experience of the ServiceNow ticket system.
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Linux OS Administration experience.
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CompTIA Network+ Certification.
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MAC OSX Administration experience.
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Experience of virtualisation platforms, preferably VMware.
Benefits:
Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant, and on-site parking with EV chargers available.
We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment, employee well-being programme and offer flexible working opportunities.
Why us:
At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack. We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued.
Through our Accelerate 25 programme, we are continuously working to make our team even more diverse and inclusive. Whatever your background, we believe that you will find working with us rewarding and enriching.
Your application:
We will ask you to complete a questionnaire as well as submitting a cover letter and CV. Please note if you would like to include a cover letter please upload it with your CV as one PDF document

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