Customer Retentions Coordinator

3 days ago

Bournemouth, United Kingdom 4Com Full time

We are 4Com ; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking an organised and effective Customer Retentions Coordinator to join the team on a 12 months FTC (Maternity Cover) .


As Customer Retentions Coordinator you will assist in the retention of our customer base (end of term and midterm), dealing with service line termination requests as well as correctly offboarding customers in line with Ofcom Regulations.


Please note that this role if fully office-based in Bournemouth.


Benefits for a Customer Retentions Coordinator choosing to work with 4Com include:

  • Salary of up to £25,000 per annum.
  • An exciting, fast paced role with future progression opportunities.
  • 24 days holiday + bank holidays. (Increasing by 1 day each year).
  • Refer a friend scheme.
  • Vodafone Advantage Discount.
  • Monthly Company Targeted Draw and Incentivised Lunches.
  • Discounted Gym Membership.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Private Health Insurance.
  • Company pension.


In return for this, we are looking for someone who has:

  • A proven track record with a customer facing role where they have had to manage challenging conversations with customers either in a complaint, customer service or sales capacity.
  • Excellent interpersonal and communications skills
  • Ability to work under pressure
  • Ability to manage and prioritise workload efficiently with a strong attention to detail.


What would I be doing as a Customer Retentions Coordinator at 4Com?

  • Retaining customers that are looking to leave, receiving and processing line leaving notifications against Line, Broadband and SIP services and contacting the customer to discuss their reasons.
  • Proactively contacting customers who have less than a year left of their contract with the view of upgrading or extending their contract. If unsuccessful, then progressing the customer through the offboarding process.
  • Discussing contract terms with customers who may be considering terminating and resolving any issues that may have prompted the cancellation (renewed pricing/terms).
  • Handling incoming calls and enquiries from customers.
  • Recommending process improvements where appropriate in relation to offboarding, win-back, end of term, network retention and insolvency/novation.


Should you feel that this role is your ideal next job opportunity, please get in touch with us today.

Please note, full ' Rights to Work in the UK ' checks will be completed during the interview process.



About Us

A bit about us:

  • 4Com Technologies has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
  • We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
  • We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
  • Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
  • When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.


4Com Technologies is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

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