Block Portfolio Director
3 weeks ago
At London Block Management, we do things differently. Our mission is to provide transparent residential block management services across Greater London. We are committed to creating safe, well-maintained, and thriving communities through rigorous compliance, proactive safety measures, and a focus on long-term sustainability. We specialise in supporting Right to Manage (RTM) and Residents’ Management Companies (RMCs), working closely with leaseholders to deliver exceptional service and enduring value. Our goal is to make a positive impact in people’s lives today – and to continue proudly managing the same developments for many years to come. We empower our Portfolio Directors to take full ownership of their team’s portfolio, providing support and collaborative thinking. Unlike many competitors, our Portfolio Directors are the central point of contact for all aspects of block management for their specific team —offering a more holistic, rewarding, and autonomous role. We’re a fast-paced company with a dynamic culture that values proactiveness, ambition and resilience, whilst being transparent, ethical and reliable . The Company is passionate about delivering exceptional service, with a strong emphasis on professional growth , internal promotion , and team collaboration . Role Overview The Portfolio Director is responsible for: Managing a small diverse portfolio of their own, with the full support of a dedicated Assistant Portfolio Manager, and Team Assistant. Leading and mentoring a team of Portfolio Managers, and assistant staff. Acting as the primary liaison for clients within the team portfolio. Overseeing all aspects of the portfolio management —from client meetings, major works, compliance and finance. Key Responsibilities Team management : leading the team day-to-day. Mentor and manage a team of Portfolio Managers and Assistants, conduct appraisals. Client & Resident Relations : Act as the main contact for freeholders, and directors within the team portfolio. Maintenance Oversight : oversee the management of day-to-day repairs, contractor coordination, and issue resolution. Compliance Management : Ensure properties meet legislation requirements. Financial Management : oversee the compilation of service charge budgets, income, and expenditure liaising with internal and external accounts and legal teams. Key Skills & Requirements Minimum 7 years’ experience in block property management. Strong leadership and mentoring capabilities with a minimum of 2 years’ experience at a mid-management level . MTPI qualification – as a minimum Excellent communication skills —both written and verbal. Proficiency in Microsoft Office and Qube . Ability to manage complex portfolios and run client meetings confidently and independently. Highly organized , with strong time management and problem-solving skills. A full clean UK driving licence is beneficial. What Sets Us Apart Broader responsibilities than typical industry roles—offering more variety and ownership. A supportive team structure with senior management and Director support and mentorship. A culture of growth —we actively support and fund all TPI qualifications and career progression. Flexible working ethos — we work in a hybrid set up, with 3 days in the office and 2 days working from home – actively encouraging time off in lieu for evening meetings. A collaborative, fast-paced environment where your voice matters and your impact is visible. Hybrid Working 25 Days Annual Leave Pension Eye Test Free Flu Jab
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