Client Liaison Officer

Job title: Client Liaison Officer
Location: Slough Trading Estate, Slough
Pay range: £12.82 per hour
Contract Type: Temporary (Temporary to permanent for the right candidate)
Omega has an excellent opportunity to work with one of the most advanced chemical and microbiological testing facilities in the UK
We are looking for a Client Liaison Officer to enhance our client’s customer service experience and therefore we are searching for a detail-oriented professional with strong communication skills and a commitment to precision in client support.
Key Responsibilities-Client Liaison Officer
Respond promptly and professionally to customer queries, managing interactions through calls, emails, and LIMS (Laboratory Information Management System)
Coordinate with customers for water testing services and manage sample collections and deliveries
Communicate regularly with couriers, customers, and internal lab teams to ensure sample requirements are met and delivered on time
Assist the Customer Services Team Leader, Lab Managers, and Operations Team to maintain high service levels
Collaborate with the Quality Manager on customer complaints to provide swift resolutions
Ensure that all UKAS-required updates and information are relayed accurately to clients
Qualifications & Requirements-Client Liaison Officer
Strong typing skills, attention to detail, and analytical thinking
Excellent verbal and written communication skills, with the confidence to liaise with clients and external bodies
1 years experience in customer service
Ability to work effectively in a team environment and manage expectations with professionalism
GCSE or equivalent education (preferred)
What we can offer-Client Liaison Officer
Company pension
Life and private medical insurance
On-site parking
Sick pay
Wellness program
Work Schedule-Client Liaison Officer
8-hour day shifts
Weekly Rotation of shifts:
-          Week 1 Monday-Friday 10am-6pm,
-          Week 2 Tuesday-Friday 10am-6pm and Saturday 8am-4pm
For more information on this role, please contact Imogen Collins on (phone number removed) or send a copy of your CV to
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 
Candidates who are currently a Client Liaison Officer, Customer Service Support, Call Centre Support, Customer Service Representative.
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors

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