Helpline Practitioner

Caritas Futures is privileged to be exclusively supporting the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join the team in a with 9 vacancies available for this role (4 in Birmingham and 5 in Salford)
This is a permanent vacancy working on a full rota shift including 1 in every 3 weeks working from home basis to support a growing service.
As a Helpline Practitioner, you will empower the public to protect children and young people providing emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse.
At this UK-wide Helpline, the priority is to empower the public to protect children and young people. With empathy, sensitivity, and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to act and give children a voice when they are unable to ask for help themselves.
This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.
You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you make, and you will be responsible for assessing the risk, liaising with NSPCC's external child protection partners (Children's Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.
To be successful in this role, you will need to have the following:
A Level 4 minimimum qualification in social care, health or education professional and have substantial and extensive experience in safeguarding children and young people.
Driven by making a difference.
Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
A passion for customer service
An understanding of the needs of children and their psychosocial development
Ability to collect, assess and summarise essential information in written format.
Good IT skillsThis is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are essential to effectively deliver a child focused service. If you believe you tick all of the above and want to join the fight for every childhood, please apply to Caritas now.
Benefits of working with Caritas:
Your own specialist recruitment consultant
Dedicated placement support consultant and payroll service
Free registration, DBS and compliance service
Exceptional health and wellbeing package
Employee assistance program (EAP) with 24/7 counselling service
Headspace app that includes meditation and mindfulness tools
Free weekly yoga and exercise classes
Continuing Professional Development (CPD)
Competitive 'Refer a friend' bonuses on offer.
Working with an experienced, award-winning social care agency
Please contact Caritas with your CV or get in touch with the team to find out more about how we can support you to find your next job role in the Charity sector.
As an organisation, The NSPCC are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. NSPCC safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
Caritas Recruitment is acting as an Employment Agency in relation to this vacancy

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