Liability Claims Handler
3 days ago
Role:
Liability Claims HandlernLocation:
Liverpool, with hybrid working opportunity upon successfully passing probationnWorking hours:
Monday to Friday 9:00am to 5:30pm, 37.5 hours per weeknSalary:
A basic, starting salary of £24,250 with earning progression up to £29,590 - plus up to an additional £2,000 performance related bonus per annum, once established within your role.
What you will be doing:nTo manage a small portfolio of TBE claims as decisively and efficiently as possiblenHigh volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possiblenEach claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be establishednOnce liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-FaultnValidate all claims for indemnity and fraud concernsnIdentify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakagenInvestigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decisionnSolid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s AppnManaging claims in line with the reserving philosophy and applying a bold approach when considering closuresnProactive diary management to monitor and progress each claim
What we’re looking for:nPrevious motor claims handling skills and solid desktop investigations would be desirable, however not essentialnA professional, confident telephone manner alongside a strong customer service background is essentialnA persuasive, strong and confident communicator, both written and verballynMotivated self-starter
About Acorn InsurancenWe are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.nAt Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.nWe celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)nAdditional Buy & Sell HolidaysnCompany Sick Pay SchemenCompany Paid Maternity & Paternity LeavenGenerous Company Pension SchemenOnline vouchers and discountsnFresh fruit Deliveries twice a weekn£250 Refer a friend bonus.nCycle to work scheme.nFree eye test vouchers and a contribution towards the framesnFree self-development & qualifications via Magpie LearningnA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsnRegular Employment Engagement including ongoing competitions with fantastic prizes.nCharity fundraising events
*On selected sites
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.
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