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Customer Service Representative
2 months ago
Are you a recent graduate with customer service experience?
Would you be interested in joining a highly competent workforce of chemical specialists, where you will utilise your customer service expertise to ensure successful customer satisfaction?
If the answer is yes, this could be the perfect opportunity for you, so read on and get in touch now to avoid missing out
The opportunity
Due to continuous project expansions, our client is currently seeking an experienced Customer Service Representative, where you will be responsible for
enhance all customer relationships whilst also organising the safe, cost-effective movement of products to meet customer requirements.
Estimated Duration-5 months
This role has been deemed inside of IR35.
You will have the following qualifications and experience
Customer focused: Driven to provide outstanding customer service. Able to effectively address customer requests and proactively follow up on deliveries, enquiries and issues. A problem solver who can think on their feet. Building excellent relationships with customers and going the extra mile
Import/Export: Diligence and attention to detail is always required – especially when raising appropriate export documentation (to a first-rate standard).
Time Management: Must have the ability to work under pressure, prioritise workloads and meet deadlines/targets is crucial. Forward thinking and flexible. Adhering to our compliance programme, code of ethics and attention to sustainability.
Self-Starter: Able to work with little supervision and is self-motivated
Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence.
Team Player: Works well in a team. Able to share ideas and concepts. Support others where necessary. Participates and contributes to team and departmental meetings
System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team. Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required. The ERP system must be kept up to date to reflect the real-time order status.
Language: Must be fluent in English, if fluent in Spanish, French or Italian a bonus but not essential.
Excellent communication skills – both written and verbal.
Highly Customer Focused.
Good understanding of transport management and warehousing sales order processing would be an advantage.
Ability to manage time well and prioritise work – meeting key targets and KPIs.
Conscientious and courteous with a positive “can do” attitude and approach.
Education to A level.
Commercial sales experience and knowledge of export orders.Benefits you will be entitled to
Salary: Competitive.
Core Hours: Work between 7am – 7pm (core between 10am and 3pm).Get in touch now
If you’re seeking a new opportunity to demonstrate your customer service experience, or you’re a recent graduate looking to get your foot in the door with a leading chemical manufacturer to deliver high quality customer service, then apply now to avoid missing out on this exciting opporunity
Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business