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Service & Aftersales Manager
4 months ago
About the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service & Aftersales Manager - The Rewards
Competitive salary
Monday – Friday 08.30 – 16.45
33 Days holiday (including Bank Holidays)
Pension Scheme
Death in service
Free parking Service & Aftersales Manager - Requirements
Engineering qualification would be an advantage
Knowledge of trucks, skips, cranes & hydraulics such as pumps/PTO/Oil tanks etc. is essential
Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage
Computer skills like MS Office, ERP systems
Analytical mindset, strong organizational and project management skills
Excellent communication skills
Attention to detail & problem solving
Customer service and administration skills
Ability to work using own initiative & team player Service & Aftersales Manager - Responsibilities
Improve the quality of customer service and retention of customers
Monitor warranty claim submissions and requisite credits and take action as required
To control service stocks at a level commensurate with profit requirements
To maximise departmental profitability through the sale of labour, parts, accessories, & other products
Work closely with the service team for our direct business to deliver a first class service
Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
Dealing with queries & providing resolutions
Ensure the necessary improvements and corrective actions are taken where variations of target achievement occur
Provide business case for new service products
Establish & maintain good relationships with all other departmental colleagues
Responding to new and repeat enquiries by phone and by email
Deliver continuous improvement in aftersales revenues & cost efficiencies
Build and maintain excellent working relationships with customers
Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operation About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
