IT Support Engineer
7 days ago
Support Engineer (1st/2nd Line)
Up to £32,000
Poole - Office with some flexible working
Are you passionate about IT infrastructure and eager to make a significant impact in a dynamic and supportive environment? I'm on the hunt for a dedicated IT Infrastructure Support Specialist to join the team at a high flying Microsoft Partner / MSP
Want a good reason to join this business?
This Support team has been together for over 2 years... with ZERO attrition
What You'll be doing...
- Engage with Clients: Be the frontline of support, handling 1st and 2nd line support calls via telephone, email, and instant messaging. Provide exceptional customer service and ensure issues are resolved promptly.
- Onsite Support: Occasionally visit client sites for full-day support and project work, ensuring seamless operations and addressing complex issues.
- Technical Troubleshooting: Investigate a broad range of IT issues, from hardware and software to networking, and determine appropriate actions.
- Team Collaboration: Work closely with the Infrastructure support helpdesk team, sharing knowledge and tackling complex issues together.
- Documentation: Keep detailed records of all installed hardware and software for accurate configuration management.
- Coaching & Mentoring: Provide guidance and support to colleagues, helping them grow and develop within the team.
- Proactive Monitoring: Ensure the client's core infrastructure is monitored and maintained, covering servers, networks, firewalls, routers, switches, storage, and telecoms.
- Technical Reviews: Conduct regular systems reviews and health checks to maintain optimal technology performance.
What We’re Looking For...
Experience: 2-4 years’ strong infrastructure experience, ideally within an IT reseller environment.
Technical Skills:
- Office 365 administration, including Exchange Online and Azure Active Directory.
- Server administration (Server 2016 and upwards), DHCP, DNS, Group Policy.
- Virtual machine management in Azure.
- VoIP Technology.
- Microsoft Active Directory.
- Desktop support (Office suite, anti-virus).
- Networking principles: Subnetting, VLANs, DHCP, DNS, VPN, Wireless connections.
- Certifications: 1-2+ Microsoft Certifications or commitment to achieve them within 6 months.
Desirable Skills:
- Firewall administration (preferably Watchguard).
- Virtualization (VMware, Hyper-V).
- Backup technologies (Nable, Cove, Carbonite, Veeam).
- N-Able remote monitoring.
- Microsoft Teams as a VoIP service.
Soft Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Ability to organize, prioritize, and multi-task.
- Positive, proactive attitude towards self-development.
If you’re ready to take your IT career to the next level and make a meaningful impact, apply today to join our dedicated and dynamic team
Apply here or get in touch with Oli Ridley via LinkedIn
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