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Service Administrator

4 months ago

Ferndown, United Kingdom Aspire Jobs Full time
Service Administrator
Location: East Dorset
Salary: up to £25k DOE
Hours: 8am-5pm Mon-Fri
Benefits: 22days + Bank Hols, Pension, Employee assist programme.
Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team.
They are looking for a Service Administrator to join their team with the successful candidate ideally having some previous experience in the automotive industry or have some knowledge in motor vehicles.
With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T’s. The Service Administrator will be working in a very fast paced environment and working within a Team of 4 people.
The successful Service Administrator will: -
* Ideally have service administrator experience or have strong vehicle knowledge/interest
* Have used Kerridge software – although this is desirable but not essential
* Computer literate with excellent MS skills
* Methodical and organised
* Be resilient
* Calm under pressure
* Have good attention to detail
* Good communicator
* Be flexible and proactive in your approach
* Have an excellent customer service skills
* Be willing to work
Job duties
* Reporting to your line manager, providing regular updates of the scheduled work
* Regularly liaising throughout the day to the service advisors
* Processing and completing engineer reports
* Raising Invoices
* Using fleet account portals to request work authorisation and purchase order numbers
* Using Manufacturer and warranty systems to complete and invoice
* Input and adjust Engineer timesheets
* Investigating and dealing with customer invoice queries
* Monitoring and actioning emails in accounts and administration mail boxes
* Updating spreadsheets/logs of outstanding Purchase order numbers
* Display excellent customer service skills over the telephone and face to face