Junior Administrator
7 days ago
Hours: 9 – 5 (Mon to Fri).
Office based during training period, then optional hybrid (2 out of 5 WFH).
Job Purpose:
Working as part of a team, learning how to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:
* Quotations
* Policies
* Queries
* New Business
* Mid-Term Adjustments
* Renewals
* Cancellations
* Lapses
* Investigate data discrepancies
* Raising validation requests
* Handle queries from other departments
Key Responsibilities:
* Develop motor insurance and product knowledge
* Efficiently manage daily work flow in line with targets
* Provide excellent customer service via emails, live chats and telephone
* Dealing with incoming and outgoing calls
* Working flexibly within the team, assisting colleagues where necessary
* Respond to and take ownership of enquiries from customer, intermediaries and third party administrators
* Contacting Brokers with validation and various policy queries
Skills, knowledge and Experience:
* Previous office and customer service experience is desirable but not essential
* Good interpersonal and communications skills
* Comfortable speaking with customers over the phone and other third parties
* Good IT skills
* Ability to plan, prioritise and manage own workload
* Good attention to detail and ability to accurately record information
* Team player
* Driven by self-development
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