Reservationist - Euston Road

2 weeks ago

Euston Road, United Kingdom Hawksmoor Full time

Reservationist - Euston Road Reservationist Since 2006 we have been the UK's home of ethically sourced, grass-fed beef, cooked over charcoal and paired with our award-winning wines and cocktails. We became B Corp certified in 2022 and are the only restaurant group in the UK to place in the Best Companies for 13 consecutive years, meaning we have some of the happiest people in the industry working here This is alongside raising over £1 million for Action Against Hunger and being rated as one of the most sustainable groups in the country. As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience welcoming people, managing the flow of the restaurant, and ensuring every service runs smoothly. This is not a desk job: you’ll be greeting guests at the door, managing the waiting list, overseeing cloakroom and floor coordination, and working closely with the team to deliver warm, genuine hospitality from the very first hello.  What You’ll Do Manage reservations, walk-ins and the waiting list with confidence and care Welcome guests on arrival, manage cloakroom and coordinate seating flow during service Communicate clearly between the reservations desk, floor and kitchen to keep service running seamlessly Support the reservations and management team in hosting and guest management Take and confirm bookings, handle enquiries, and offer recommendations with warmth and professionalism Step in to assist the floor team during busy services from greeting guests to running food or drinks Who You Are Experienced in front-of-house, host or reservations roles in a quality, high-volume restaurant Naturally welcoming and great at building rapport with guests Organised, calm and confident under pressure, even when things get busy A great communicator who thrives in a fast-paced, people-focused environment Flexible and eager to learn — you enjoy variety and working across different parts of service Our Values Welcome Everyone – we are warm, welcoming and help everyone feel comfortable being themselves Work Hard and Be Nice to People – we balance hard work and ambition with integrity, kindness and fun Hit Hawksmoor Standards – we all take accountability for the part we play Keep Evolving – we continue to develop through listening, learning, feedback and new ideas Benefits 28 days’ holiday (including service charge) Free staff meals on shift + 50% off for visits with loved ones Paid overtime on salaries Income protection & death-in-service cover Paid annual volunteer days Wagestream early wage access and financial wellbeing tools Referral bonuses from day one Exclusive savings on travel, shopping & experiences Restaurant welfare budget for snacks, drinks & support Full training package: Food Safety, H&S, HR quals + management programme Enhanced maternity & paternity leave We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key, and high standards are met together. Whether you’re just starting out or looking to grow your career, we’re committed to supporting you every step of the way so you can thrive and be happy at work. If you're excited about this role but aren't sure if you meet every single requirement – please apply anyway. You might be just who we’re looking fo

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