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Temporary Customer Service Executive

3 months ago

Totton, United Kingdom The Work Shop Resourcing Ltd Full time
Temporary Customer Service Executive - Totton - £12.50 p/h (Permanent for the right candidate)
As a Customer Service Executive, you will join a Globally recognised brand, offering support of a technical nature, to customers on their purchased product.
Duties for the Customer Service Executive:
• Respond to customer calls and emails in a timely manner within the required performance targets of the department
• Identify and troubleshoot the technical issue and aim to resolve this with the customer
• Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required
• Consistently maximise work output
• Continually improve knowledge of the technologies developed by my client
• Identify growing problems and bring these to the attention of a Team Manager
• Promoting clear communications between my client and its customers
• Propose knowledge support articles for all members of the team to use
Candidate Competencies:
• Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
• Excellent level of spoken and written English
• A good telephone manner with the ability to adapt your response to the technical level of the customer
• Qualified to GCSE level or equivalent.
• An interest in gadgets and technology are a definite advantage
The Customer Service Executive role may also suit candidates searching for: Technology, Technical Support, IT Support, Gadgets or 1st Line Support
The role for the Technical Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with excellent company benefits