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SC Cleared Deskside Support Engineer
4 months ago
SC Cleared Deskside Support Engineer
LOCATION: Weybridge
WORKING HOURS: Monday to Friday 9am-5pm
Contract: 3months+
Rate: £53p/h inside ir35, umbrella contractors only
Candidates must be holding SC clearance or have previously held this and be happy to go through this again.
ROLE OVERVIEW:
Main responsibilities:
We are looking for a team orientated, highly customer focused and enthusiastic Deskside/migration Engineer to support our client during a desktop migration project assisting the customer with pre and post migration issues
The successful candidate will possess a combination of good interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to drive and find solutions, to end user problems ranging from the straightforward to more complicated software related technical issues the successful candidates should be able to work independently without direct supervision as well as part of a wider team.
DETAILED JOB DESCRIPTION:
Provision of the virtual and onsite services to aid users and project resources to enable users to migrate to the new solution this includes but is not exclusive too.
Microsoft Windows operating system - all related issues.
Microsoft Office 365/2019 - all related issues.
Software related issues (Standard & Non-Standard).
AAD Management.
Intune management.
Software installs and remediation of failures.
Virtual desktops creating/managing.
How-to assistance with general IT issues around the pre and post migration process.
Case management of Incidents and IMAC's in line with SLA's within the ServiceNow environment.
Proactively keeping customers updated with incident status at all times.
Liaising with other teams to facilitate resolutions for users
The Weybridge location has good access to transport links, and on site parking is available
ESSENTIALS SKILLS/QUALIFICATIONS:
Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude.
Support experience in either a Tech Bar (Walk in Centre) or direct end user desk side support.
Previous experience in an IT support organization covering.
Microsoft Windows 10
Microsoft 365/Office and applications inc Outlook,
Microsoft Intune
Azure Active Directory,
Basic hardware knowledge, laptop keyboards, memory, hard drives
Working with remote tools to control end user devices.
Strong understanding of ITIL incident management, including upholding SLAs and communication to end users at varying skill levels.
Excellent organizational skills.
Ability to multitask and manage own time effectively.
Ability to work independently (but still part of a larger team)
Self-motivated achiever who gains satisfaction from providing excellent customer service.
If you have the skills required for this role, apply now
