Sales Executive
3 weeks ago
– Junior Sales Executive (Inside Sales)
Reporting to:
Marketing Team Lead and Sales Team Lead
Location:
Full-time role based at our Orpington, UK office. There will be the option of up to two days per week remote working (at line manager’s discretion) following completion of probation period.
About the role:
the Sales Executive (Inside Sales) role is being created to standardise our approach to inbound enquiries from our website, third-party marketing, trade fair, and other marketing-led channels. The role will take enquiries from initial contact through to completion of a sale and remain in contact with the customer post-sale to maximise opportunities for upselling from our range of add-on and consumable products. The role will also have a key place in establishing the latest trends in purchasing habits, new product requirements, and emergent growth sectors.
Priority #1
for this role is to ensure that all team members including self are not injured at work.nPriority #2
is to provide end-end product and technical support to Specac’s customers for our existing Product portfolio to meet or exceed sales targets set by the business. This involves strategizing, prospecting, and closing deals to generate revenue.
Key Responsibilities:nTo handle inquiries from End Users, Universities, & Dealers providing advice on product selection and ownership of such opportunities through to order receipt and payment.nQualify all inbound enquiries to website, sales inbox, or trade shows.nCall upon support from marketing, customer services, or product specialists to satisfy customer enquiries.nEstablish Budget, Timeline, and Authority for any Opportunities arising.nIssue quotations, follow-up according to team guidelines, and close Opportunities as lost/won as appropriate.nWork with the customer service team as needed to process and complete Orders.nPromote relevant upsells, cross-sells, or consumables to recently purchased customers.nSeek reviews, case-studies, and testimonials from customers with noteworthy applications.nReport on customer trends (new applications, common requests and customer feedback)nUndertake lead generation activities as advised by line manager(s).nTo report monthly on the performance of sales across assigned customer base relative to target. Where performance is below target, report on actions and initiatives to recover performance.nTo pro-actively manage Specac’s CRM system for assigned customer base to ensure that it is constantly up to date.nTo seek opportunities for personal and professional growth to enhance performance.nTo identify and report hazards in the workplace.
About you:nIdeally from a technical, scientific, or engineering background.nProactive and organised.nExperienced with CRM systems and can demonstrate effective use of reminders, notes, and activities to follow-up and close sales.nComfortable interacting with customers by phone, email, and video call.nStrong motivation and self-discipline to work proactively and with minimal supervision.nDemonstrable experience of working in customer focused environmentnAbility to use own initiative to achieve business results.nExcellent analytical, communication and presentation skills.
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