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I.T Engineer

2 months ago

Bristol, United Kingdom Cherry Professional Full time
I.T Engineer | Permanent | Bristol | 30-35K
Monday - Friday | 08:30 - 1730 | Office Based
Cherry Professional are recruiting for a I.T Engineer in the Bristol area for a fast growing I.T solutions company.
They are seeking an outgoing and professional individual looking for a new challenge. 
Key details:
Act as the primary contact for IT queries and tickets, prioritising based on ITIL standards
Software installations, updates, and Office 365 maintenance
Password resets and user management across IT platforms
Work to completion on escalated technical issues, bringing in additional resources as needed
Accurately log all work and updates against tickets/projects
Basic network and broadband diagnostics
Suggest and implement IT improvements for clients
Maintain and create documentation
Assist with client information requests, audit queries, and ISO certifications
Develop and manage client relationships in collaboration with the CSM team
Provide outstanding customer service through face-to-face interactions, phone calls, and ticket updates
Ensure accurate and up-to-date records in the ticketing system
Resolve or escalate tickets, with an emphasis on resolving most issues
Coordinate with the Night Shift team for seamless ticket handovers
I.T Engineer
What they are looking for:
Proficient in Microsoft Windows Server, Active Directory, and Microsoft 365
Excellent working knowledge of operating systems to include Windows 10 and 11, Mac OS and Microsoft Windows Server
Strong organisational skills with a proven track record in a customer service environment
Professional communication skills with both technical and non-technical stakeholders
Self-motivated with a logical approach to problem-solving and continuous learning
Team player with experience in networking, particularly with HP, MikroTik, and MikroTik or Unifi Wireless APs
Excellent phone manner and ability to provide clear IT support face to face and over the phone
MSP / Service Desk experience is preferred for the I.T Engineer role
Benefits:
Bonus Scheme
Birthday off
Flexible holiday scheme
Competitive salary
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role