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Manager - Helensburgh

2 months ago

Helensburgh, United Kingdom ESS Full time
Manager - Helensburgh

Facilities Manager-HMNB Clyde-Helensburgh
  • 36000 per annum
  • 37 per week
  • Monday-Friday 08:00-16:30
  • Maintain relationships with key Stakeholders
  • Preferably with a Soft FM background
  • Has managed teams of 30 people.
  • Has an understanding of PFI contracts.
Person Specification Essential
  • Proven experience in managing successful teams and operating in a highly commercial Soft FM environment with great results.
  • Experience with working and knowledge of waste.
  • Single or multi-site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes.
  • Previous budget management and Profit & Loss account responsibility
  • Ability to communicate effectively with senior stakeholders.
  • I.T & computer literate as well as contribution to web-based communications media
  • Excellent customer service qualities and high principles in service delivery
  • Demonstrate commercial awareness and price sensitive markets.
  • Collaborative mindset
  • Ability to manage and motivate people.
  • A good team player
  • Able to exercise a good deal of tact and diplomacy with a professional approach.
  • Suitable background for government clearances
  • Integrity - Respects colleagues & customers
  • Health & Safety - Follows the right procedures and challenges unsafe behaviour
  • Can Do - Is flexible and takes initiative
  • Passion - Is positive & proud of doing a great job
  • Responsibility - Takes ownership and doesn't leave things to others or say 'it's not my job'
  • Teamwork - Shares knowledge and experience with other team members
Key Responsibilities
  • Client and Contractual Management :
    • Maintain effective client relationships, ensuring compliance with company policies and prioritizing safety in all activities.
    • Support the Head of FM in exceeding contractual obligations and driving continuous improvement.
  • Sub-Contractor Management :
    • Manage sub-contracted services to meet client expectations, focusing on minimizing KPI failures and financial penalties.
    • Ensure compliance with HSE requirements, including risk assessments and incident reporting, and implement corrective actions.
  • Operational Excellence :
    • Embed and monitor management reporting and quality systems, tracking metrics for contract performance, productivity, and efficiency.
    • Ensure adherence to profit protection processes and SLAs.
  • Relationship Building :
    • Cultivate productive site-level relationships with clients and maintain proactive communication with sub-contractors.
    • Actively seek feedback and commit to continuous improvement and service excellence.
  • Training and Development :
    • Support the ESS Way Commitments program and ensure effective training and development within the team.
  • Project and Cost Management :
    • Lead and manage all sub-contractor service projects, ensuring they are delivered within budget and provide clear monthly reporting.
    • Monitor contract costs and analyze data to drive improvements.
  • HR and Compliance :
    • Manage team members according to HR policies, ensuring all sub-contractors comply with updated

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Free meals
  • Onsite free car parking
  • Medicash health plan
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com R/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength