Senior Network Engineer
2 months ago
Job Summary
e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be a proactive problem solver with the ability to be flexible to your approach of your working day. We are a growing alternative internet services provider.
Duties and Responsibilities
Provide technical support to customers, as well as respond to network issues via email, phone or on site.
Interact and coordinate with different teams to get issues resolved as a priority
Provide concierge level support throughout the customer onboarding process
Manage multiple ongoing issues simultaneously
Effectively communicate orally and in writing within the team, the wider organisation, and customers.
Willingness to respond to network and customer issues outside of normal business hours, both planned and unplanned.
Proactively maintain the service desk and ensure that all tickets are responded to in the appropriate SLA.
Configuration & Installation of customer networking equipment
Managing and ordering of stock
Proactive and adaptable, able to work under pressure to meet deadlines in a fast paced environment
Hands on with networking equipment
- Willing to travel to customers premises as and when needed
VoIP expertise desirable although training will be provided
Previous fibre experience (industry or installation)
GPON & Openreach PIA experience desirable not but essential as training will be provided
Your Skills and Experience
Excellent communication skills- must be able to communicate with people of all levels.
Effective communication skills both verbal and written
Experience in a similar position
Strong fault finding and testing skills
Willingness to learn new areas of the business and industry
Networking fundamentals (TCP/IP, Switches, Routers etc)
Project Management capabilities
Previous experience (2years+) of technical experience or previous Network Engineer experience
Salary Range- £40k- £50k
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