Senior Network Engineer

2 months ago


Derby, United Kingdom e-volve Solutions Ltd Full time

Job Summary

e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be a proactive problem solver with the ability to be flexible to your approach of your working day. We are a growing alternative internet services provider.


Duties and Responsibilities

Provide technical support to customers, as well as respond to network issues via email, phone or on site.

Interact and coordinate with different teams to get issues resolved as a priority

Provide concierge level support throughout the customer onboarding process

Manage multiple ongoing issues simultaneously

Effectively communicate orally and in writing within the team, the wider organisation, and customers.

Willingness to respond to network and customer issues outside of normal business hours, both planned and unplanned.

Proactively maintain the service desk and ensure that all tickets are responded to in the appropriate SLA.

Configuration & Installation of customer networking equipment

Managing and ordering of stock

Proactive and adaptable, able to work under pressure to meet deadlines in a fast paced environment

Hands on with networking equipment

- Willing to travel to customers premises as and when needed

VoIP expertise desirable although training will be provided

Previous fibre experience (industry or installation)

GPON & Openreach PIA experience desirable not but essential as training will be provided


Your Skills and Experience

Excellent communication skills- must be able to communicate with people of all levels.

Effective communication skills both verbal and written

Experience in a similar position

Strong fault finding and testing skills

Willingness to learn new areas of the business and industry

Networking fundamentals (TCP/IP, Switches, Routers etc)

Project Management capabilities

Previous experience (2years+) of technical experience or previous Network Engineer experience


Salary Range- £40k- £50k


ADZN1_UKTJ



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