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Regulatory Data SQL Support Engineer
2 months ago
Who we are looking for
A Regulatory Data SQL Support Engineer, who will play a key role in ensuring that regulatory reporting is accurate, performant and on schedule in an ongoing BAU basis.
You will demonstrate a strong understanding of written specifications, have the ability to identify and analyse issues, whilst providing clear explanations of data variances and irregularities to stakeholders. Additionally, you will be tasked with delivering software fixes for those issues that are deemed defects within the regulatory submission and reporting software.
Preferred skills and experience
- Analytical and methodical approach to investigation.
- Experience writing with SQL Server 2014.
- Strong verbal and written communication skills.
- Ability to create solution documentation.
- Ability to work effectively on multiple streams of work, be comfortable with regular context switching and recalling information swiftly and accurately.
- Customer and solution focused attitude.
- Ability to work to deadlines and SLAs for completion or escalation of tasks.
- Understanding of the gambling industry and financial accounting is desirable.
- Passion for investigation and swift identification of root cause, with a thirst to drive efficiencies through process improvements.
Main Responsibilities
- Identifying, explaining and fixing issues with specific data that has been returned by a process and raised by internal teams or regulators, using a variety of techniques on a number of disparate technologies.
- Investigating, developing and refactoring failures in processes, typically SQL agent jobs or stored procedures.
- Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.
- Communicating with other departments within the Company to ensure full understanding of issues, whilst providing regular status updates of investigation and resolution.
- Documenting incidents and contributing to the team’s knowledgebase.
- Using the ticketing system for incident management and resolution.
- Ensuring Business needs are met.
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